Amazon MCF and Buy with Prime logo

Customer reviews: Amazon MCF and Buy with Prime

Develop by Amazon

Reviews (61)

Overall rating
4

What Merchants Think

The "Amazon MCF and Buy with Prime" app receives mixed reviews from merchants. While some praise its ability to offer a smooth Prime-like checkout experience and enhance sales, others express dissatisfaction with technical glitches and subpar customer support. The app's integration ease and the competitive advantage of offering Prime’s fast shipping are commended, but the lack of robust support and technical issues deter many users.

Key Strengths

  • Easy integration with existing platforms like Shopify.
  • Enhanced checkout experience with Prime features.
  • Fast and reliable shipping, providing a competitive edge.
  • Useful for small business owners to enhance sales without additional effort.
  • Helpful support from some parts of the Amazon team during implementation.

Common Concerns

  • Lack of adequate customer and technical support.
  • Technical issues such as display problems and inventory duplication.
  • Challenges with customization and basic functionality like CSS issues.
  • Concerns about Amazon taking more control over customer interaction.
  • Instances of difficulty in managing orders within Shopify post-integration.

Final Thoughts

The "Amazon MCF and Buy with Prime" app holds potential to significantly boost store sales and improve customer experience with its integration of Prime features. Despite its strengths, it is currently undermined by prevalent technical issues and inefficient support, which may hinder its adoption and positive reception among merchants.

Stamen

Dec 14, 2024  on Shopify

TOTAL SCAM DO NOT INSTALL! It's a way to steal your customers. Not only do they have no way to add your brand referral code (because why would I pay Amazon a referral fee when I'm using my own website to direct my own traffic- ARE YOU SERIOUS?!?!), customer service won't even let me request the feature. You are better off creating your own link with the brand referral code and adding it to your website, DO NOT LET THEM STEAL YOUR CUSTOMERS WITH THIS APP!

Cameron's Shop

Dec 08, 2024  on Shopify

What a PAIN THE ASS, Yeah, and try getting tech support. I have yet to have had any luck with Amazon's tech support. Amazon is quick to charge money for the privilege of being on their platform, ignoring the fact that you are paying for that privilege. Trying to get support for their easy-to-integrate Buy With Prime (it isn't easy) is a trip through hell. I'm not sure if Amazon is trying to help Shopify store owners or just taking their money and abandoning them. I believe Amazon wants to take our money and leave us to figure out what's happening; why aren't the buttons showing up? Why aren't there blue checkmarks? I say this because their technical support SUCKS. Anyone with any sense should save their money, and not use Amazon.

GlobeTrekker Goods

Sep 21, 2024  on Shopify

It was easy to integrate, and the checkout process runs smoothly. Plus, offering fast and reliable shipping with Prime gives my store an edge, especially when competing with larger retailers. As an entrepreneur managing everything myself, this app has made it so much easier to provide a premium shopping experience without additional effort.

Hero Tools Fitness

Sep 04, 2024  on Shopify

The merchant name appears to customers on the payment invoice as follows (My Store Admin) I have modified it but in vain. Also there are several technical problems. As usual Amazon has devastating technical problems

STIRRI® Aerospace & Defense Grade OEM

Aug 01, 2024  on Shopify

We’ve had a deeply disappointing experience with this app. Despite submitting multiple tickets regarding display issues, the responses have been unsatisfactory. The most recent reply suggested that we are missing some CSS; however, the app fails to show any output, even without CSS. The Amazon Reviews app has some straightforward customization options available; why doesn’t Amazon Prime? After months of trying to resolve these issues, we feel like we’re going in circles with no clear resolution or accountability from the support team. In today’s tech landscape, an app should be plug-and-play. Given Amazon’s vast resources, it’s unacceptable that we have to jump through hoops for something as basic as CSS functionality, which is obviously not the reason the app doesn't print ANY output! We’re left wondering if there are any plans to address these ongoing issues. Overall, this has been a very unsatisfactory experience

TGSF

Jul 17, 2024  on Shopify

Since I started using Buy with Prime, I see more sales coming in to my Shopify store. I like how I can offer Prime-like checkout and shipping experience to my customers as a small business owner. The app is pretty easy to use as well.

LEMONKIND

Mar 15, 2024  on Shopify

PLEASE PLEASE PLEASE NO MATTER WHAT YOU DO DO NOT INSTALL THIS. IT DUPLICATED MY INVENTORY ON SHOPIFY AND EVEN NOW THAT IT IS UNINSTALLED IT IS STILL SHOWING IN MY BACKEND. What is worse is that now that ive unistalled it, it left the amazon inventory behind in a ghost warehouse. Luckily we have about 50 skus... so the cleanup will take time but not ruin us.

Sherpani

Jan 18, 2024  on Shopify

It was easy to set up on our site and works as intended. The Buy with Prime team has also been helpful with questions that came up during implementation. We like that it displays the expected delivery date to shoppers on our product pages. Since its implementation, we've noticed a conversion uplift on our site.

Velaasa

Jan 17, 2024  on Shopify

Once we connected this app and matched products, we were no longer able to create Draft orders in Shopify containing these products even though we had inventory in or non-Amazon location. For this reason we cannot use the app. Amazon support was lacking. The installation call was quick, but no testing was done.

Saffron Road

Dec 06, 2023  on Shopify

Update: First test order arrived and glad to have the option fully live on our site. I cannot stress enough how helpful Amazon support was with this - great team at the Buy with Prime department. Original: Really easy to install and setup because our store already uses Amazon Seller Central for our inventory/fulfillment with Shopify and we have Amazon Pay. Had some technical hiccups but I got support right away and then it was good to go, excited to see the impact the Buy with Prime option will have on conversion - glad the app option is available now because it can get expensive having dev support customize an installation

ValvoMax Oil Drain System

Nov 29, 2023  on Shopify

Establishing trust with customers with an unknown brand is difficult. The reason I like Buy with Prime is that the Prime Badge is instantly recognizable. It puts customers minds at ease knowing that they will receive their items soon. And the return process through Amazon's fulfillment network makes things easy. The Amazon implementation team was very helpful in gettingmy website setup.

PowerTye

Nov 09, 2023  on Shopify

This App is way better than manual installation Amazon first rolled out for Buy with Prime. Integrates well with the store, and is easier to control on a per-item basis. Also nice that we can see Prime activity in the same interface as our normal orders. Well done!

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