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Customer reviews: Kitenzo ‑ Full Page Bundles

Develop by Shopify

Reviews (239)

Overall rating
4.5

What Merchants Think

The "Kitenzo ‑ Full Page Bundles" app generally receives positive feedback from merchants, particularly praising its ease of use, functionality, and exceptional customer service. While users frequently appreciate the app's capabilities and the support team's responsiveness in resolving issues, some have encountered technical difficulties that marred their experience.

Key Strengths

  • Intuitive and user-friendly interface
  • Wide range of customization options
  • Exceptional customer service, often praised for prompt responses and helpfulness
  • Versatile functionalities that cater to diverse business needs
  • Effective onboarding and support in resolving theme-related issues

Common Concerns

  • Intermittent issues with bundles not adding to cart or incorrect pricing
  • Occasional difficulty in receiving timely support for complex issues
  • Technical glitches post-updates affecting functionality
  • Lack of response for certain technical support requests

Final Thoughts

Overall, "Kitenzo ‑ Full Page Bundles" is a robust app valued for its usability and strong customer support. While the majority of users report positive experiences, acknowledging the app's beneficial features and responsive support team, some have faced issues that suggest the app could improve in technical reliability and speed of support response for complex issues. The app remains a recommended solution for businesses looking to enhance their bundling capabilities with reliable support.

Heidi's Heavenly Cookies

Jan 30, 2024  on Shopify

Customer service is top notch! Natalie and Rhys have been excellent to work with to get the issues resolved with fixing our Bundle. It did not work with discounts and Shop Pay. Turns out it is a Shopify internal issue and we are still waiting on them. Natalie and Rhys also updated our theme and it works and looks so much better than before on our website! Very happy with our experience!

KickBox India

Jan 08, 2024  on Shopify

bundle keeps making clones of itself and getting activated on the website. have tried to get in touch with the company but they havent responded either.

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