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Customer reviews: Kitenzo ‑ Full Page Bundles

Develop by Eight Apps

Reviews (366)

Overall rating
4.5

What Merchants Think

The "Kitenzo ‑ Full Page Bundles" app generally receives positive feedback from merchants, particularly praising its ease of use, functionality, and exceptional customer service. While users frequently appreciate the app's capabilities and the support team's responsiveness in resolving issues, some have encountered technical difficulties that marred their experience.

Key Strengths

  • Intuitive and user-friendly interface
  • Wide range of customization options
  • Exceptional customer service, often praised for prompt responses and helpfulness
  • Versatile functionalities that cater to diverse business needs
  • Effective onboarding and support in resolving theme-related issues

Common Concerns

  • Intermittent issues with bundles not adding to cart or incorrect pricing
  • Occasional difficulty in receiving timely support for complex issues
  • Technical glitches post-updates affecting functionality
  • Lack of response for certain technical support requests

Final Thoughts

Overall, "Kitenzo ‑ Full Page Bundles" is a robust app valued for its usability and strong customer support. While the majority of users report positive experiences, acknowledging the app's beneficial features and responsive support team, some have faced issues that suggest the app could improve in technical reliability and speed of support response for complex issues. The app remains a recommended solution for businesses looking to enhance their bundling capabilities with reliable support.

Luxe Leaf Decor

Oct 29, 2024  on Shopify

Bundle Builder is the only app that truly delivered what I needed. The customer service is excellent—Natalie went above and beyond to guide me through the entire onboarding process. Highly recommend!

Festival Parent

Sep 23, 2024  on Shopify

Support is friendly and helpful. The app is good, but adding more customization features would be helpful. Support helped me submit a feature request for bundles not showing the pre-discounted price along with the discounted price.

Raw Girls Memphis

Sep 03, 2024  on Shopify

Excellent!! Fast work and response. Gets it right fast! Saved me hours of work. Cost effective!

OH! SWEET VEGAN! LLC

Aug 26, 2024  on Shopify

ABOVE AND BEYOND!!! Natalie, the wonderful young lady who helped me, went above and beyond to assist me in getting my store up and running. She was with me from the beginning when I had so called “Shopify experts” building my store that had no idea what they were doing. She’s been with me then until now and always helpful and gracious. She was patient and extremely knowledgeable of the Bundle Builder product. The Bundle Builder product itself is simple to set up, very user friendly with great features. They also have a great on-boarding process to walk you thru so you’re not left alone to figure it out if you’re not quite sure how it works. The price is very reasonable for what you get and the customer service that you receive if you have a question or run into an issue is great. I highly highly recommend. Bundle Builder is the best!

Pick Me

Aug 07, 2024  on Shopify

Excellent Design editor support on live chat. great team!

ProFood

Jul 23, 2024  on Shopify

awesome!!!

Loranee

Jul 23, 2024  on Shopify

The developers do not only help you with completely adjusting your bundle, but also help you if you have issues with your theme and website. It's such a great service.

THE DAILY DECADENCE

Jul 22, 2024  on Shopify

I recently encountered an issue with the manual cart integration for my Shopify store, and Dale from Bundle Builder provided outstanding support. Dale’s prompt response and precise information resolved my issue quickly and efficiently. The exceptional customer service and smooth process made a significant difference. I highly recommend Bundle Builder for their excellent support and dedication to helping their customers succeed!

Geschenkkorb-Laden

Jul 11, 2024  on Shopify

Works mostly well and the support is very good. We use it to make prdouct bundles (present baskets) and the user experience is very good. Also the support even helped Friday evening, so we can run our promotion on the weekend!

Crochetree

Jul 09, 2024  on Shopify

The app is very functional and easy to use. The customer support is second to none, absolutely top-notch. They even customized my bundles to meet my needs and to display the way I really wanted on my website. Highly recommend this app and this company.

Jessicurl

Apr 29, 2024  on Shopify

Working with the team at Bundle Builder has been an amazing experience. They are knowledgeable, helpful, and have gone above and beyond for our company to provide an experience our customers desperately wanted. Not only have they been able to guide us through their app, and make adjustments that would better suite us, but they were also able to work with us on pricing. They've been a huge help at every step of the way! We highly recommend working with this attentive team!

Believe Athletics

Apr 10, 2024  on Shopify

I had a problem with my theme and they solved it for me. It works flawlessly and the customer service is 5-star.

Exit Planning Institute

Feb 01, 2024  on Shopify

App keeps charging customers the wrong price at checkout. Seemingly at random, the app will not charge customers the correct price based on what they selected. And we're unable to recreate the issue on our end to try and resolve it. Support has been very slow to respond.

Heidi's Heavenly Cookies

Jan 30, 2024  on Shopify

Customer service is top notch! Natalie and Rhys have been excellent to work with to get the issues resolved with fixing our Bundle. It did not work with discounts and Shop Pay. Turns out it is a Shopify internal issue and we are still waiting on them. Natalie and Rhys also updated our theme and it works and looks so much better than before on our website! Very happy with our experience!

KickBox India

Jan 08, 2024  on Shopify

bundle keeps making clones of itself and getting activated on the website. have tried to get in touch with the company but they havent responded either.

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