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Customer reviews: MBC Bundles App | Buy X Get Y

Reviews (417)

Overall rating
4.8

What Merchants Think

The MBC Bundles App | Buy X Get Y is generally well-received by merchants for its comprehensive features and ease of use. Many users have testified to its effectiveness in increasing average cart value and note its detailed and customizable bundling options. The app's standout element is its exceptional customer service, with frequent praise for the support staff's responsiveness and helpfulness.

Key Strengths

  • Exceptional customer support, frequently praised for its quick response and resolve.
  • Comprehensive features, including bundle creation and customization options.
  • Ease of use for both setup and ongoing management.
  • Significant impact on increasing average cart value for users.

Common Concerns

  • Some users misunderstand the app as being entirely free due to its initial presentation, leading to confusion upon encountering subscription requirements for advanced features.
  • Occasional dissatisfaction with the pricing model, expecting more features in the free tier.

Final Thoughts

Overall, the MBC Bundles App | Buy X Get Y is a powerful tool for merchants looking to enhance their bundling capabilities and boost sales. The combination of its feature-rich offerings and outstanding customer service positions it as a valuable asset for Shopify store owners. However, merchants should be aware of the app's pricing tiers to set clear expectations regarding available features.

Amanthia

Jul 27, 2024  on Shopify

I want to share my extraordinary experience with the customer support service of MBC Bundles. Recently, I needed to configure a bundle on my Shopify store, and I must say that the support I received was simply exceptional. From the first contact, the support team was incredibly kind and helpful. They responded quickly to all my questions and guided me step by step through the entire configuration process. I highly recommend MBC Bundles to anyone needing to configure bundles on their Shopify store!

Deco Moore | Studio

Jul 25, 2024  on Shopify

I had the pleasure of working with Andrii from the MBC Bundle App Help Center, and I couldn't be more satisfied with the support I received. Andrii was incredibly knowledgeable and patient, addressing all my concerns and guiding me through the process with ease. His expertise and dedication were evident, making my experience seamless and stress-free. Thanks to Andrii, I now feel confident using the MBC Product Bundle App. Highly recommend!

The Wool Company

Jul 04, 2024  on Shopify

Very quick and responsive support from Andrii. When I needed to ask a simple question, the wait time was less than 2 minutes. Clear, friendly and unambiguous. Thank you!

The Yellow Shopping Bag Store

Jul 02, 2024  on Shopify

This Company has been great! answering my questions and helping me with any problems and learning curves I have had.

Lucky Nail Supply

Jul 02, 2024  on Shopify

Maryna was really helpful on the customer chat. She knew what she was talking about and was quick to help me out. She was patient and made sure I understood everything. I’m really thankful for her help. Great customer service!

Death of a Rockstore

Jul 01, 2024  on Shopify

Fantastic customer service. Andrii, the CS rep I dealt with, spent a looong time trying to get the sale I wanted up and running. His step-by-step instructions were very clear. In the end, it turned out that what I wanted to do wasn't supported, but that seems to be the case everywhere I look. But still, truly excellent CS and the app itself seems pretty robust overall as well.

OptiRenew

Apr 25, 2024  on Shopify

10/10. In terms of functionality it does exactly what I need. The most important thing is the customer service - and they nail it every time. I seldom leave reviews as many don't warrant it - but MBC are excellent. Thank you.

The Doggie Shop

Apr 24, 2024  on Shopify

ANDRLL is the man. He has been so patient with me. Really appreciate his time and the app works great.

Francisca House of Ice

Apr 18, 2024  on Shopify

its good AND I HAD A KIND and sweet assistant. i also got advice on the right way to do a bundle and improve my aov on my new store

The Academy Of Scholars

Apr 02, 2024  on Shopify

Good app if you want to use bundles in POS system which is not possible with any other app in Shopify.

My Store

Mar 28, 2024  on Shopify

Seems to work well for creating complex bundled products. The support team is very responsive and helpful.

madamecreme

Mar 27, 2024  on Shopify

Love the app! Have been using it for over 3 years, works smoothly. Support team always available and helpful. Anna is extremely attentive and goes above and beyond to make sure our needs are meet.

Mountainor

Mar 27, 2024  on Shopify

Really great support from the team. I like the app as it provides Bundle Ideas, AI Generated Bundles & upsell. Give it a try to scale the business.

Malvy

Mar 25, 2024  on Shopify

I am sincerely grateful to the support for the excellent communication and solution to my questions. It is very easy to organize everything independently, the tool solves many of our internal issues and increases the average check several times

Cobwebs Of The Mind

Mar 23, 2024  on Shopify

After some experience with Shopify Apps, I have learned that building a Shopify site is like building a puzzle. You need the right piece to fit in the right place. After installing and deleting several bundle apps, I took a chance on MBC. I had one specific need, and Anna answered it calmly and immediately. After we found a solution, the app works perfectly. The UI\UX makes sense, the documentation is up to date, you do not have to mess with your theme code, support is reachable, Anna was absolutely fantastic in her on-point answers (and I admit my tone was impatient as I will not waste hours in a chat box waiting for answers to simple questions), and the pricing structure was explained without any hesitation. If you are looking to put your Shopify puzzle together with bundles, this is the app to use. It has great support, works out of the box with an incredible amount of options, and has a clear pricing structure.

Koda Moss

Mar 13, 2024  on Shopify

Very very helpful. Went above my expectations with any online customer service I've recieved. Thank you.

My Store

Feb 01, 2024  on Shopify

The bundle app has been super easy to setup and Alina's support has been invaluable, whenever we have a question Alina is super fast to respond. Thanks

Bastion Bolt Action Pen

Jan 24, 2024  on Shopify

Wonderful app for bundle discount feature. App functionalities are great and easy to use. Support is quick to respond and very helpful. Anna replied immediately and guided us. Much appreciated. Thank you, Anna.

Tawa Books & Post

Dec 14, 2023  on Shopify

Pretty easy to use with frequent upgrades. Any bugs are fixed pretty quickly. I use the app a lot for some fairly complex bundles and it works for me very well.

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