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Customer reviews: Hextom: Bulk Image Edit & SEO

Develop by Hextom

Reviews (2,259)

Overall rating
4.8

What Merchants Think

Merchants generally view "Hextom: Bulk Image Edit & SEO" as an efficient and time-saving tool that enhances SEO and website speed. Many commend its user-friendly interface and the considerable reduction in time spent on image modifications. While some users faced issues with specific features and customer support, the overall consensus is positive, highlighting the app as a valuable resource for e-commerce businesses on Shopify.

Key Strengths

  • Time-saving capabilities, especially for bulk image editing.
  • Enhances SEO and optimizes website speed.
  • User-friendly interface suitable for users with varying experience levels.
  • Responsive customer support highlighted by many users.
  • Versatility in editing features, such as resizing, renaming, and scheduling edits.

Common Concerns

  • Issues with selecting multiple images for individual edits.
  • Occasional malfunctioning of specific features like watermarking and image renaming affecting articles.
  • Limited customer support response for some users.
  • Needs batching of images in smaller groups for functionality, which can be inefficient.
  • Subscription model limits editing capabilities, contrary to user expectations for unlimited edits.

Final Thoughts

Overall, "Hextom: Bulk Image Edit & SEO" is well-received for its core bulk editing functionalities and its significant impact on SEO optimization. While there are some common concerns regarding customer service and specific feature limitations, the app is generally appreciated by merchants for saving time and offering robust photo editing tools. Merchants find its contributions to efficient business operations and enhanced digital presence invaluable.

daintyduvet

Apr 22, 2024  on Shopify

last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch (in zip) for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.

RevertMuslimahOnlineStore

Apr 03, 2024  on Shopify

This app used to work fine for me by resizing and also by adding watermarks to the images, however the watermark function is no longer working and the customer service experience is atrocious. They take their time responding to you and than give tyou the same generic responses with no help or solution to the problem. I would like a refund as the app watermark feature is not working for my site.

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