So far, I’ve had a very positive experience working with this app. The team is extremely helpful, and the service has been smooth and reliable. A special mention goes to my account manager, Seth. He is highly professional, very proactive, and always responsive. What really stands out is his dedication—he often works overtime, even outside normal working hours in China, to assist with any business, technical, or operational issues. That level of commitment is rare and truly appreciated. I recommend starting by testing the app with a store that has a low order volume. This allows you to properly understand how the system works, build trust with the service, and evaluate whether it fits your business needs. Once everything feels right, you can confidently scale up. Personally, I highly recommend this app. I’m genuinely impressed so far, especially with Seth’s remarkable professionalism and proactive support.

Very glad to have found this app, extremely useful for my operations. Special shoutout to my service manager SCOTT for helping me along every step of the way! His dedication is unparalleled, surpassing the expectations of myself and my whole team. Best service that we’ve received by far!!!

Horrible service, especially Sonia. Too many problems and glitches. Order Instructions are not being followed by Sonia and other members. I contacted CEO once regarding all these issues few months ago after that everything was good for few months. I will have to send another complaint e-mail to CEO most likely. These people are either hate their work, or they do not know what they are doing. They respond super late, and most of the orders that should go out in 3-4 days are going out in 10-15 days sometimes which is not acceptable, resulting in bad customer experience and negative feedback, sometimes chargeback from customers. They are not responding to emails and whatsapp messages for hours even though it is within their business hours. The app is glitchy, some orders are not being shipped, sitting at the warehouse for weeks. it's just too many problems. I remember having 6 people in whatsapp group where I left twice because it takes over an hour for one of them to respond to simple questions. it's just bad.

We really tried to make this app work for our store, but the experience has been frustrating from start to finish. Core functions like pricing and variant management simply don’t save correctly, forcing constant re-editing and wasted time. Basic features such as deleting variants during import are missing entirely.

It seems that there is nobody working there.. I tried to chat with them and they never replied to me.. there is no people behind this app.. the dashboard looks very good, and very serious.. but If I can't get asnwers to my questions it's not very reliable... It's a pity because I really like taobao..

I’m really disappointed with : 1-The long delivery time. 2-They will never reply to you online . 3-No one by the weekend works so if you have any questions you have to wait 2 days

They have the best shipping rates compare to other agents, the wide range of products available truly stands out. My service manager, SETH is very professional, always responsive and helps solve any issues quickly. Their dedication to making your shopping experience effortless is remarkable. The platform is user-friendly, it has saved me a lot of time from editing to migration of products to my store. If I had learned about this platform earlier, would have been much better. Very good for business.

Exceptional Customer Service & Quality! I’ve tried multiple suppliers in the past, but none compare to Buckdrop! From start to finish, their customer service has been nothing short of amazing. The team is responsive, professional, and genuinely cares about ensuring you have a great experience. Not only is their service top-notch, but the quality of their products (or services—depending on what you're reviewing) is outstanding. They go above and beyond to meet expectations, and it shows in every interaction. If you're looking for reliability, great communication, and a supplier that truly delivers, Buckdrop is the way to go. Highly recommend—they’ve earned a loyal customer in me!

The best application ever. Collaborators and support throughout the week, especially my brother Scottzhou. I learned a lot from him. It is not an ordinary application. It is your partner in success.

Honestly, BuckyDrop saved our business. We don’t use it as our supplier, but we use it to sync stock with 1688, and it works amazingly. Their team is very responsive, and if there’s any problem, they are happy to resolve it and truly value their clients. We recommend BuckyDrop to everyone, if we had known about them earlier, we would have used them as our supplier.