Boutiq Personal Video Shopping

Name: Boutiq Personal Video Shopping Introduction Video
Uploaded: 2024-04-03T13:24:04Z
Duration: 1 min 33 s
Description: Bring your store to LIFE - instant/scheduled 1:1 video calls

Develop by Shopify

$90-$900

/ Month

14 Days Free Trial

Bring your store to LIFE - instant/scheduled 1:1 video calls

Crm integration

Shoppable videos

Rich analytics

1:1 video calls

Scheduled video chats

Interactive showroom

Post-call follow-up

About Boutiq Personal Video Shopping

Launched Jul 28, 2020

Built by Shopify

Address

Bahnhofstr. 62, Alzenau, 63755, DE

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Bring your online store to LIFE with instant/by-appointment 1:1 video calls and AI

Boutiq bridges the gap between online and offline shopping. Video clienteling: let your clients start or schedule a video chat with your team anywhere on your site. High touch experience: add a human touch to your store and offer shoppers on-brand personal service without leaving their home - from discovery all the way through checkout. Close more sales: give your team tools to build customer relationships and drive conversion rates and AOV higher. Track attribution with rich analytics and AI.

1:1 video clienteling - by appointment and/or instant
Clienteling/CRM info your team needs to serve your customers better
Interactive showroom + integrated shopping-cart/checkout (sync'ed with Shopify)
Post-call follow-up, abandoned cart links (+ Klaviyo flows), Shoppable Videos
Rich analytics: including sales, attribution, conversion, AOV, NPS/CSAT, and AI

Pros

Bridges the gap between online and offline shopping by offering a virtual personal touch
Enhances customer experience through high-touch, personalized service without leaving home
Facilitates 1:1 video clienteling, allowing for instant or scheduled video calls
Provides tools for customer relationship building, leading to higher conversion rates and average order values (AOV)
Offers rich analytics and AI for sales attribution, conversion tracking, and customer satisfaction measurement
Integrates with Shopify, streamlining the checkout process and synchronizing the shopping cart
Post-call follow-up features, such as abandoned cart recovery and shoppable videos, enhance engagement

Cons

Reliance on video chat might be inconvenient for customers preferring traditional online shopping or text communication
Tech issues could lead to poor connectivity or service quality, affecting the customer experience
Requires businesses to have a capable team to handle video interactions, potentially increasing staffing needs
Adoption might be challenging for less tech-savvy customers or staff

Top Helpful Reviews

Cornelia James

Oct 13, 2023 on Shopify

Boutiq is awesome. We're above average AOV (~$250) so it's absolutely worth the time to talk customers through the product, show them different options and give them style advice in realtime. Many of our customers aren't particularly digitally confident, so being able to compile a shared basket while they're on the video call is excellent and 100% drives conversion. Right now we're working out how to funnel more of our customers into using the service. 10/10

Devoteewear

Mar 21, 2022 on Shopify

Great app, great support and overall great team behind this app. The features are great and very easy to work with. We had an issue with one device and they quickly fixed in no time. Highly recommend!

AZALEA

Oct 01, 2020 on Shopify

The app is really well designed and provides basic functions for video-clienteling on Shopify! We use it to answer product questions or to recommend styles to customers. Now that everyone is working from home, getting that special one-on-one attention while you shop is key to engaging your customers, and to "meet" them in "person." Highly recommend.