BotPenguin

Develop by Shopify

Free plan available

Users can track their orders within the app using WhatsApp bot

Order tracking

Automated messaging

Customer insights

Custom bots

About BotPenguin

Launched May 15, 2024

Built by Shopify

Address

1 Trinity Place, New York, NY, 10006, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

BotPenguin: Get real-time order updates effortlessly with our WhatsApp bot!

BotPenguin is a powerful no-code AI agent platform. It enables customer engagement across 6+ channels, including WhatsApp, Instagram, web, Facebook, SMS, and voice. Its multilingual chat and voice agents understand user intent and automate lead generation, appointment booking, support, and routing, with live agent handoff. With 80+ integrations across CRMs, calendars, and payment gateways, it fits into existing workflows. BotPenguin helps businesses deliver faster, more personalised experiences

Abandon Cart Recovery
Automated WhatsApp Order Notifications
Customizable Templates & Branding

Pros

Multifunctional app that supports automated messaging and analytics across various platforms.
Customizable bots that streamline operations and provide automated order updates.
Gains insights into customer behavior, enhancing data-driven decision-making.
Helps to improve operational efficiency and optimize workflows.
Empowers users with tools to enhance customer engagement.
Supports platforms like Shopify and integrates with Website, Facebook, Telegram, and WhatsApp.
Facilitates real-time order updates through WhatsApp bots, improving user experience.

Cons

Dependence on multiple platforms may lead to complexity in integration and management.
Customization might require technical expertise, posing a challenge for some users.
User experience can vary depending on the specific platform being used.