Much like other reviewers, I have been using this app for a long time and letting it run in the background thinking everything was working fine. I then checked the reports to see that features like Image optimiser, Image Alt tags, Image Renames have not logged any changes in over a year. I reached out to support, they told me that the app had not been live on the theme but they updated it. Checked bag three days later, still no updates on the features mentioned above. Support assured me it was just the reporting that was broken but I checked image properties like Alt tags and file size and there were no changes made by the app. It looks like they are experiencing issue with their app and customers have been absorbing the cost but not the benefits. Dissappointed and I will be looking on the app store for an alternative.

Been paying the top price for this app for numerous years, upon checking today i can see the app has done nothing at all in over a year; despite my website having a total redesign in this time. I'd like a refund for every month ive paid for this app and the app has done absolutely nothing at all

my Rating this time i wish i can give 0: ★☆☆☆☆ One of the worst app experiences I’ve ever had. I paid for a one-year plan, but they still keep charging me every month. I’ve reached out to support many times, and all I ever get is “ticket created” — then silence for a week, and the same problem keeps happening. And i never see the app work perfectly without in start one maybe 2 days ... I couldn’t find any other way to contact the owner, so I’m writing this here: please take care of your business. Your support team is destroying it. People won’t stay with an app that treats customers like this. This review is the only way I can get your attention.

The app is unclear about costs and synchronized products. To understand it better, you have to write to customer service, which has proven to be very incompetent in answering specific questions. The synchronization dashboard shows fake numbers because the free plan generates alt text for 150 random images from the store, which is the only feature available with the free plan. The other plans are all very expensive, and to do basic things like image optimization, you need to sign up for the $69 plan. It's a rip-off; there are many apps that offer the same thing at 1/3 of the cost.

At first, it seemed like everything was fine and working well. My SEO errors were fixed, but the Google and Pinterest bots flagged the massive amount of automated processing as negative, and my ranking plummeted to 0 within two weeks due to this aggressive SEO booster. It caused me a lot of damage, even though I was told it wouldn't affect other apps. But it's more than clear, and I just hope Google regains confidence in my shop soon.

I can't say anything about the app. But I've been waiting almost a year for the app to work at all. I keep being put off again and again. As compensation, I got a 1-year subscription for free. D When the app finally loaded after half a year, it continued. I wanted to redeem the 1-year subscription. However, there is now a problem with redeeming the subscription. Now I've been waiting another 3 months without success. I'm not getting an answer from support either. And I really wasn't annoyed. I have asked maybe once in 2 weeks if there is an update. Too bad, because the app is really praised.

I was actually ready to pay and support this app, no problem with that. I chose the Pro Plan because all the useful features are locked behind a paywall – fair enough. But even after upgrading, the app keeps telling me to "choose a plan" as if I hadn't paid anything. I contacted support, and their response was basically: "Yeah, something's not working… just wait a few days." Great. It’s been days – nothing has changed. I’m literally trying to give you money, and you’re doing the absolute minimum to fix your own system. If that's how paying users get treated, you clearly don’t need my money.

I uninstalled the app on July 17th and I am getting charged for it even now! There is no way to cancel this subscription! Its horrible.

Isn't clear upfront that it adds code to the site which is not trivial to remove safely.

Would not work after continually selecting paid plan. CS was no help

I have reported a problem accessing the application for 4 months and it still has no solution.

I've been waiting for almost half a year now on an update while the app isn't working. The people keep telling me things will be alights, but they won't. The product is outdated and doesn't work on my theme.

This app is a total scam, they charge you $25 right away and it is not free 14 day trial. They do not refund the money back even if you cancel the app within two days. Stay away from this app is a total scam.

I decided to trial this as an insights tool for what I needed to do for my website but changed my mind given the time of this review for me (6am) only to find out that it has completely destroyed ANY, and ALL SEO changes I had made personally; I feel incredibly sorry for anyone else that decides to uninstall this... There is no recovery for this at all..

This title optimization, decided by the app, is to replace the title I originally wrote with a website link?!!! Absolutely speechless, what kind of optimization is this? Reverse optimization? I uninstalled it and will never use it again.

Well I enjoyed the app up until I actually ran it. Lost HUNDREDS of pictures for my items. Some pictures got duplicated, some go rearranged. Support was quick initially but once I had a real issue it was straight to the "email ticketing" system. Meanwhile my website looks horrible with missing pictures. On top of that, my website is connected to ebay so now all of my ebay pictures are also missing.... I will update this if they come through with a quick fix, but otherwise BEWARE!!!

A strange review for me I only had it installed for like 5 mins. I wanted to test it to see if I could use it. The free version lets you automatically update Image Alt tags. I was testing this when I got a popup asking to verify the store. I said yes. The person asked me to clarify the store name then asked me to wait "while he made changes". I asked him what changes and are they to my store. Remember at this stage I'd already given the app edit permissions. He said not to worry they are only "coding changes". I said wait can you clarify you are making NO changes to my store excluding Alt tags on images". This is where I started to get a weird feeling about it. He said "Yes I'm making no changes directly to the frontend of your store" ???? I didn't like the ambiguous answer as that is far from a definitive YES so I uninstalled. To be honest it could be great I didn't wait around long enough to see but the way direct questions were answered left me doubting them so I left.

seennothing cahnged paid for months with no increase. Highly not recomended and its too expensive

Free plan broke all of my internal links, 636. Wont be purchasing paid plan. SEM rush certification recommended this, but I do not, at least the free plan. Reverted to my backup and immediately resolved. Darrell, there's no IF, it did. Why would anyone give you a second chance when the first chance through the free option already created problems with website health. 90%-80%. It seems you could have a strategy to harm internal links by making the case that's only the free plan to motivate to upgrade. Not a good look and the negative reviews out there explain many more problems that tell me to avoid this tool.