We've decided to use this app for our referral program. It's main purpose are affiliate programs, but don't have one at the moment, and we stuck to referrals. So, if you need a referral program and are considering Bixgrow, just be aware that they let referrers(or advocates) use their own link to make a purchase, if they have never bought before. What does that mean? Let's say running a give 25%, get 25% referral. The friend gets 25% off on purchase, then the referrer gets 25% too. With the way Bixgrow is set up this means anyone can come to your store, type a new email to become a referrer and get a discount link. Then, at checkout, use the same email and get the discount. Basically, you can 'refer' yourself and get 25% for nothing. After talking to support they basically said this is just the way the system is set up, and why should it matter, since you've got a new customer. Even though that customer is YOU! From my understanding, referral programs are meant for friends and acquaintances. Not your own self, but others. Furthermore, there is no option of changing this default behavior, what options there are do not prevent it.. Also, most referral apps don't work this way(Rive, FriendBuy) or if they do, they give you an opt-out(YotPo). So, be aware of this before using the service. I spent 5 days just to add it to our store, only to find out at the end that this is going on. At this point, I'm looking for alternatives.

I signed up, filled out whatever was required. Nothing. Contacted support after a few weeks. They just directed me to some documentation. I contacted them again last week. No reply. I am uninstalling.

They don't care about you as a customer. The app lacks many features, and when you talk to their customer service, they operate in 'liquidation mode' rather than focusing on solutions

it was ok until now the link for landing pages don't work and affiliates can't get in .. like wtf is this make us look like dummies to people that want to sell our products.