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Customer reviews: bitCRM WhatsApp Abandoned Cart

Develop by Shopify

Reviews (11)

Overall rating
5

What Merchants Think

Merchants generally appreciate "bitCRM WhatsApp Abandoned Cart" for its ease of use, diverse features, and positive impact on customer interactions. Many users reported that it significantly improves customer service and streamlines communication processes, resulting in enhanced customer satisfaction. However, there have been mixed reactions regarding customer support and some changes in automated messaging features.

Key Strengths

  • User-friendly interface that is easy to navigate
  • Wide range of features including automation, broadcast capabilities, and AI tags
  • Seamless integration with platforms like WhatsApp, Instagram, and Facebook
  • Effective in recovering abandoned carts and running marketing campaigns
  • Helps boost customer service efficiency and communication

Common Concerns

  • Changes in automated messaging resulting in unwanted footers
  • Customer support described as inconsistent and lacking personalization
  • Initial learning curve for new users getting accustomed to the app
  • Issues with message delivery for some users

Final Thoughts

"bitCRM WhatsApp Abandoned Cart" is largely viewed as a valuable tool for businesses seeking to scale their marketing and customer relationship efforts via WhatsApp automation. While its robust feature set and ease of use are praised, there are notable concerns regarding customer support and changes to the app's messaging system. Overall, it is recommended for businesses focused on enhancing communication efficiency, provided they manage potential support challenges.

TOPGOLF

Dec 04, 2025  on Shopify

aplikasinya mudah digunakan dan UInya juga simpel dan menarik tim bitbybit juga sangat membantu jika ada kendala dan menjelaskan dengan baik

Heaven Lights

Oct 30, 2025  on Shopify

saya pakai untuk kebutuhan marketing seperti product new launch dan promo2 yang berjalan supaya customer dapat cepat terinfo campaign2 yang sedang berjalan, so far sangat membantu dan mudah untuk dijalankan!

Elzatta | Pesona Hijab Indonesia

Oct 30, 2025  on Shopify

aplikasi cukup membantu dan memudahkan saat mengoprasikan nya banyak fitur yang bisa dipilih sesuai kebutuhan seperti broadcast, AI tag dll bisa setting tamplate otomatis dan dilengkapi dengan AI sehingga sangat membantu untuk menghandle chat yang masuk sangat memudahkan karna bisa connect ke WhatssApp,Instagram,Facebook dll very good for making work easier!

SAFF & Co.

Oct 29, 2025  on Shopify

We've been using tools for about six months now, and it’s truly been a game changer for our customer service and CRM operations. The automation flows are seamless, setup was quick, and our response time has improved noticeably Over this period, our team has been able to manage multiple customer conversations at once without losing the personal touch. The system also makes it easy to track interactions, send follow-ups, and run broadcast campaigns effectively After six months of use, we can confidently say this tool has streamlined our communication process, boosted customer satisfaction, and saved us countless hours of manual work each week. Highly recommended for any business looking to elevate their Meta communication through automation

Pursenalization

Sep 15, 2025  on Shopify

The app makes it easy to recover carts and send out WhatsApp campaigns. I also like that it connects with Instagram and Messenger, plus the AI tags are handy for follow ups. It does take a little time to get used to, but overall it’s been helpful for sales.

GONEGANI

Sep 10, 2025  on Shopify

Aplikasi ini ngebantu banget! UI-nya simpel, gampang dipake, jadi nggak bikin pusing pas pertama coba. Fiturnya juga banyak, bisa explore macem-macem automation sesuai kebutuhan. Overall enak dipake, lancar, dan cocok banget buat bisnis yang mau nge-scale lewat WhatsApp automation.

吃货老板娘® LadyBossFoodie

Mar 12, 2025  on Shopify

We've been using bitChat for close to 6 months now, the support team is very responsive and simplified our work a lot.

GlowGenius

May 20, 2024  on Shopify

bitCRM is like having a personal assistant for managing customer relationships! From tracking WhatsApp and Shopify data to sending quick replies, bitCRM has simplified our workflow and elevated our customer service game. Highly recommend!

Safe Style Emporium

May 18, 2024  on Shopify

Managing customer interactions has never been easier. With bitCRM’s powerful features, we're able to stay organized and provide top-notch support to our clients. Thank you, bitCRM.

Comfort crafted

May 17, 2024  on Shopify

bitCRM's user-friendly interface makes it easy to navigate and utilize all its features. We were up and running in no time! Their customer support team is also always responsive, helpful, and goes above and beyond to assist us with any issues or questions.

Smiller Shop

Apr 07, 2024  on Shopify

bitCRM's automation features have saved us so much time and effort. We can now handle routine tasks efficiently, allowing us to focus on delivering exceptional customer service.

The Petser

Apr 05, 2024  on Shopify

bitCRM has completely transformed the way we communicate with our customers. The personalized messaging features have helped us build stronger relationships and increase customer satisfaction."

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