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Customer reviews: Bing Shopping

Reviews (37)

Overall rating
3.4

What Merchants Think

Merchants generally find "Bing Shopping" to be a beneficial tool for expanding their reach on the Bing marketplaces. Many appreciate the supportive and thorough customer service provided, often highlighting specific team members who assist with setup and troubleshooting. However, some users have reported issues with billing transparency and app functionality that have affected their overall experience.

Key Strengths

  • Exceptional customer support with personalised assistance.
  • Efficient setup process with helpful guidance for beginners.
  • Effectively facilitates connection with Bing marketplaces.
  • Comprehensive guide for starting Microsoft Ads campaigns.

Common Concerns

  • Lack of transparency in billing practices, leading to unexpected charges.
  • Technical issues such as application errors and loading problems.
  • Need for clearer instructions or guides for new users.

Final Thoughts

Overall, "Bing Shopping" is well-received for its functionality and outstanding customer support, which make it an attractive choice for merchants seeking to utilize Microsoft Ads and expand their reach. While its features are praised, potential users should be aware of billing issues and occasional technical difficulties. As long as these concerns are addressed, "Bing Shopping" remains a valuable tool for e-commerce businesses.

Welsh Words

Feb 20, 2025  on Shopify

I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.

Medisa

Nov 07, 2024  on Shopify

The App ui don't load and only return an "Internal Error"

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