I Installed Bily based on a recommendation from Andrew Faris's podcast. The tool looks OK, even though it looks like some events have a lower match rate (and quantity) than META's native integration (counting CAPI events only). However, the worst part is their attitude. This is BY FAR the worst communication and "support" I've ever received from a software company. I had an issue with domain verification as we use Markets and multiple domains (they only have the option to verify one domain). I've sent them three messages on their "Live" chat; they saw them and never replied. Then, I sent them an email, and they asked me to share the Pixel with them, so I did. Then they promised to look at it "today" twice or thrice. They never did and just ghosted me. We have multiple stores doing seven figures; I was looking forward to this based on Andrew's podcast, but man - this was the most disappointing communication experience ever.

Charged me even though i didn't make any sales. I requested support help to update my pixel, they replied that they were busy and would get back to me in a few days. It's been a month and they never got back to me. The onboarding process was painful, you feel like Philippe doesn't have time nor patience to help you and it makes you feel not welcomed. I switched to wetracked.io they have an amazing app with reliable and powerful tracking and the support is AMAZING.

Charged me even though i didn't make any sales. I requested support help to update my pixel, they replied that they were busy and would get back to me in a few days. It's been a month and they never got back to me. The onboarding process was painful, you feel like Philippe doesn't have time nor patience to help you and it makes you feel not welcomed.

It's really horrible to pay so much for an application only to have 404 errors and support that tells you "ah that's weird, it should work"