BFFWorks: AI Chatbot & Support

Develop by Shopify

Free plan available

AI chatbot and live chat app for 24/7 multilingual support and sales.

About BFFWorks: AI Chatbot & Support

Launched Sep 24, 2025

Built by Shopify

Address

千葉県松戸市, 松戸1307-1, Matsudo-shi, JP-12, 2710092, JP

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Description

Commerce-trained AI live chat syncing catalog, FAQs, and orders 24/7

BFFWorks installs inside Shopify Admin so you can launch a multilingual AI concierge in minutes. It mirrors your brand, syncs catalog data, knowledge base, and order history, and lets agents jump into any chat with alerts, translation, and lead capture. Automations answer shipping or product questions, track orders, push best sellers, and send daily conversation summaries so marketing, support, and ops stay aligned.

Shopify-native inbox with live-agent handoff plus sound and toast alerts.
Multilingual AI pulls catalog, FAQs, and knowledge tags for precise answers.
Order-tracking flow verifies email + number, returns status and tracking links.
Best-seller highlights plus intelligent related product recommendations.
Customizable widget themes, lead capture forms, and automated follow-up messages