BFFWorks: AI Chatbot Live Chat

Develop by Shopify

Free plan available

AI chatbot and live chat app for 24/7 multilingual support and sales.

About BFFWorks: AI Chatbot Live Chat

Launched Sep 24, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Unlimited AI chat and live chat that converts visitors into buyers 24/7

BFFWorks installs inside your store admin so you can launch a multilingual AI chatbot and live chat in minutes. It mirrors your brand, syncs catalog data, FAQs, and order history, and uses that context to answer product and shipping questions 24/7. Your team can jump into any conversation with sound alerts, translation, and lead capture. Automations track orders, highlight best sellers, and send daily conversation summaries so marketing, support, and ops stay aligned.

Shopify-native inbox with chatbot & live-agent handoff, sound and toast alerts.
Multilingual AI uses your catalog, FAQs, and help docs for precise answers.
Order-tracking flow verifies email + number, returns status and tracking links.
Best-seller highlights plus intelligent related product recommendations.
Customizable widget themes, lead capture forms, and automated follow-up messages