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Customer reviews: BetterDocs FAQ Knowledge Base

Develop by Shopify

Reviews (41)

Overall rating
4.8

What Merchants Think

Merchants have a highly positive view of "BetterDocs FAQ Knowledge Base." The app is frequently commended for its ability to create a seamless and informative knowledge base, which customers appreciate for its depth and comprehensiveness. Many users have highlighted the exceptional customer support, with team members like Amit, Patricia, and others receiving specific praise for their professionalism and commitment to customer satisfaction.

Key Strengths

  • Outstanding customer support team, with specific members receiving individual commendations.
  • Effective in building a comprehensive and informative knowledge base.
  • User-friendly interface that enhances customer support and engagement.
  • Insightful dashboard facilitating better understanding of customer queries.
  • Ease of implementation and integration into platforms like Shopify.

Common Concerns

  • Presence of some bugs and technical issues that need resolution.
  • Improvements required in certain areas for a more seamless experience.

Final Thoughts

Overall, "BetterDocs FAQ Knowledge Base" is highly regarded for its robust features and exceptional customer service, making it an invaluable tool for businesses looking to build an effective knowledge base. While there are minor concerns about technical issues, the app’s usefulness and the supportive team behind it make it a recommended choice for merchants.

Kanguru Solutions

Jan 28, 2026  on Shopify

NAC Supply, Inc.

Jan 28, 2026  on Shopify

I had a call with Invinzor to get familiar with the app. He was very helpful, I now have a path to get started with Better Docs. Looks like it will be a good app for what we need.

My Store

Jan 11, 2026  on Shopify

Wonderful app, gives an ontime response to request and resolve issues quickly. I am very satisfied with the results from using this app. Recommend for personal and professional use.

Anderic

Dec 23, 2025  on Shopify

very helpful customer support. I do like how the entire help center is within the pages with the main website.

buybinding

Dec 10, 2025  on Shopify

Belskin

Dec 10, 2025  on Shopify

Vandaag super goed geholpen door Santos van support! Top!

Saibotics

Nov 05, 2025  on Shopify

Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!

Eleven Eleven Collections

Sep 23, 2025  on Shopify

Love this app and customer service!!

Wheeliams

Sep 09, 2025  on Shopify

Great support, quick response and problem solved!

NETGEAR Store (HK)

Aug 28, 2025  on Shopify

Great support !!

Headshot

Jul 23, 2025  on Shopify

Very good tool! Helped my organise all my knowledge base docs in one place, would recommened!!

ASAHOM

Jul 17, 2025  on Shopify

Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem

Gapianne

Jul 08, 2025  on Shopify

Good support !

Hoverfly Official Store

Jul 04, 2025  on Shopify

great. Support team is perfect and helpful.

Roam smart tracker

Jul 01, 2025  on Shopify

Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.

ibigboi.com

Jun 12, 2025  on Shopify

Been using this app a while now, Works well and does the job required. Had some small issues the support team was able to resolve quickly - Highly recommended

Forsana

Jun 05, 2025  on Shopify

Excellent, speedy support! I can highly recommend this app.

Smartprofy

May 30, 2025  on Shopify

Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken. Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost. Top team!

Super Pacific

Apr 29, 2025  on Shopify

Very flexible and useful knowledge base product with responsive support!

ad notam

Mar 01, 2025  on Shopify

This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

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