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Customer reviews: BestChat: AI Chatbot+Live Chat

Develop by BestChat
<h3>What Merchants Think</h3> <p>The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.</p> <h3>Key Strengths</h3> <ul> <li>Advanced AI features that improve customer interactions and provide accurate responses.</li> <li>Easy setup and user-friendly interface.</li> <li>Ability to handle a wide range of queries autonomously.</li> <li>Support for training the AI to better cater to specific business needs.</li> <li>Cost-effectiveness compared to similar solutions in the market.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Inconsistent customer support responsiveness.</li> <li>Notification issues, particularly on mobile platforms, leading to missed chats.</li> <li>Some language translation glitches affecting multilingual capability.</li> <li>Occasional difficulties in AI to live chat transition.</li> <li>Lack of specific language options like Arabic.</li> </ul> <h3>Final Thoughts</h3> <p>The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.</p>

Reviews (213)

Overall rating
4.7

What Merchants Think

The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.

Key Strengths

  • Advanced AI features that improve customer interactions and provide accurate responses.
  • Easy setup and user-friendly interface.
  • Ability to handle a wide range of queries autonomously.
  • Support for training the AI to better cater to specific business needs.
  • Cost-effectiveness compared to similar solutions in the market.

Common Concerns

  • Inconsistent customer support responsiveness.
  • Notification issues, particularly on mobile platforms, leading to missed chats.
  • Some language translation glitches affecting multilingual capability.
  • Occasional difficulties in AI to live chat transition.
  • Lack of specific language options like Arabic.

Final Thoughts

The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.

Kovendor

Sep 17, 2024  on Shopify

Mikes Sports

Sep 15, 2024  on Shopify

Great ap

Nj Global

Sep 14, 2024  on Shopify

Genial

Nimall

Sep 09, 2024  on Shopify

We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business. However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates. Aside from that, everything else is very user-friendly, and we really enjoy using it.

THERA Nordic UK

Sep 03, 2024  on Shopify

I've been testing this and training it for about 24-hours and I have to say that I am blown away by how good this is. I've been looking for something like this for a while. The ability to train it using natural language (like you would train a human) is amazing.

Mexican Plug

Sep 01, 2024  on Shopify

this is an amazing app to add to your web design. Im not sure all it could do, but with the free plan its already impressing me a lot. highly recommended

TORRAS

Aug 29, 2024  on Shopify

Good

Electrahavenhub

Aug 21, 2024  on Shopify

not bad

CasaFab

Aug 19, 2024  on Shopify

tres bien

Biomundo Ecuador

Aug 17, 2024  on Shopify

Me parece muy buena aplicación, facil de configurar y de usar.

My Store

Aug 15, 2024  on Shopify

It's really nice and i like how easy the app is

Velozzo

Aug 12, 2024  on Shopify

As a newly established company, we are in a crucial phase of building our brand and attracting our initial customer base, making it essential for us to manage our resources wisely while still offering outstanding service. In this context, I have found that the Best Chat AI plan, priced at a budget-friendly $10.00 per month, stands out as an excellent choice tailored to meet our specific needs. Compared to other chat companies that typically demand higher fees for similar services, this plan provides an affordable yet robust solution that enables us to integrate advanced conversational AI into our customer support strategy without stretching our financial limits. As per our recent implementation of the BestChat service, we at Velozzo Web Base Bicycle Store, have found it to be a remarkably effective solution for enhancing our online customer experience. BestChat has proven its worth by rapidly learning about our extensive inventory of bicycles, accessories, and apparel, and has successfully provided accurate and helpful responses to a wide range of customer inquiries.

Tea Life

Aug 11, 2024  on Shopify

working very well so far, i'll see how much I can train it up :) The UI is also good.

Lamiiche

Aug 09, 2024  on Shopify

This Chat is amazing and continues customer conversations when unavailable to answer the customer or after hours. The Chat has increased sales through conversations and continues to learn to make the experience smooth for the customer.

Nickel Coffee Company

Aug 08, 2024  on Shopify

We just started using BestChat and so far it is very intuitive and easy to navigate.

Briliantz

Aug 07, 2024  on Shopify

Great apps Chat bot is a huge time saver and immediately increases customer satisfaction, I highly recommend it.

The Biskery

Aug 06, 2024  on Shopify

This app's a proper gem! The AI bot is a whizz – super helpful and easy to chat with. And if you need a bit more help, the support team are top-notch and always happy to lend a hand.

OrganiGrowHairCo

Aug 05, 2024  on Shopify

So far so good. Tons of features!

Cali Varietá

Jul 24, 2024  on Shopify

Gostei muito

Habroz

Jul 23, 2024  on Shopify

s

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