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Customer reviews: BestChat: AI Chatbot+Live Chat

Develop by Shopify

Reviews (146)

Overall rating
4.8

What Merchants Think

The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.

Key Strengths

  • Advanced AI features that improve customer interactions and provide accurate responses.
  • Easy setup and user-friendly interface.
  • Ability to handle a wide range of queries autonomously.
  • Support for training the AI to better cater to specific business needs.
  • Cost-effectiveness compared to similar solutions in the market.

Common Concerns

  • Inconsistent customer support responsiveness.
  • Notification issues, particularly on mobile platforms, leading to missed chats.
  • Some language translation glitches affecting multilingual capability.
  • Occasional difficulties in AI to live chat transition.
  • Lack of specific language options like Arabic.

Final Thoughts

The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.

Regen-tech

Oct 20, 2025  on Shopify

perfect!!!!!!!!

NoxLumin

Aug 20, 2025  on Shopify

Wow, this app is amazing! Seriously, the AI is so clever—it actually understands all my product descriptions and then gives customers these great, easy-to-read summaries with the right product links. It saves me so much time! The only thing that would make it better is a way to handle discount codes. Right now, it just makes up a fake one, like "Example10" which isn't usable. I still have to go into the backend and manually create the code "Example10" myself. If I could set up some real, working discount codes for the AI to give out, this app would be unstoppable.

Stockodea

Jul 21, 2025  on Shopify

Simple Card

Jul 14, 2025  on Shopify

So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.

Go Fishing Men

Jul 03, 2025  on Shopify

Setting up was smooth and the features are great! I'm trying it out and I believe this app will help my store drive in sales. So far, no complaints! :)

Custom Plate Pros

Jun 27, 2025  on Shopify

I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.

NoxLumin

Jun 23, 2025  on Shopify

不错,AI 很智能,对产品的信息总结和客户的交流表现专业。不过没有设置折扣码的地方,在客户要求提供折扣码时,AI 给了一个不存在的...

Smart Eats

Jun 14, 2025  on Shopify

easy to set up and seems to be helping so far

Tech Goods

Jun 13, 2025  on Shopify

Fruits Max Brasil

May 30, 2025  on Shopify

muito top gostei bastante

SHANGMENG nails

May 27, 2025  on Shopify

Elysian Wigs

May 16, 2025  on Shopify

Compared to all I've tried. Amazing. This chatbot sounds so natural and is very sympathetic. I love that direct products are shown in the chat. I haven't trained the bot yet but I don't even feel like I need to.

LUCIER

May 14, 2025  on Shopify

Renewable Outdoors

May 07, 2025  on Shopify

Great so far

LISS | Living in Sunshine

May 05, 2025  on Shopify

wow

Elite Man Cave

Apr 22, 2025  on Shopify

Very good AI chat that you can train on your products and also give it the tone of voice you want to best represent your brand!

candletown.net

Apr 19, 2025  on Shopify

It seems good, I don't have any experience yet... it seems there is enough adjusting

Netherlands Ebike - NLEBIKE.COM

Apr 13, 2025  on Shopify

BestChat: AI Chatbot+Live Chat is a customer service tool designed to enhance communication between businesses and their customers. It combines the capabilities of an AI-driven chatbot with live chat support, allowing businesses to automate responses to common queries while still providing the option for human interaction when needed.

SatNavWorld

Apr 08, 2025  on Shopify

The AI feature is surprisingly knowledgeable about my store. I'm very happy with the product and level of service overall.

Crazy Fragrances

Apr 06, 2025  on Shopify

Super App! Der AI Chatbot ist sehr schlau und schreibt immer gute Antworten. Er macht zwar ab und an Fehler, aber das kann auch etwas an meine "komplizierteren" Produkte liegen.

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