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Customer reviews: BeProfit ‑ Profit Analytics

Develop by Shopify

Reviews (194)

Overall rating
4.5

What Merchants Think

Merchants have mixed feelings about "BeProfit ‑ Profit Analytics." While some praise its comprehensive features and the support team's initial responsiveness, others have expressed dissatisfaction due to service issues and billing practices. Many merchants feel that recent updates and support quality have declined, causing frustration and concern regarding the app’s reliability.

Key Strengths

  • Comprehensive and easy to navigate dashboard.
  • Effective for tracking expenses and profits.
  • Assists in making informed business decisions.
  • Positive feedback about the initial support responsiveness.

Common Concerns

  • Issues with billing practices and refund policies.
  • Poor customer service response times and effectiveness.
  • Bugs and glitches leading to incorrect data reporting.
  • Price increases without corresponding feature enhancements.

Final Thoughts

"BeProfit ‑ Profit Analytics" appears to be valuable for many users, especially in providing clarity and insights for business decision-making. However, its recent challenges with customer support, billing issues, and technical glitches have raised concerns among some users. Potential users should weigh the app’s benefits against these drawbacks before making a commitment.

Cloudflops Sverige

Jul 30, 2024  on Shopify

The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.

Daily Ritual Boutique

Apr 17, 2024  on Shopify

At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.

Oyuncakcın

Apr 03, 2024  on Shopify

They took all my store data. After answering a lot of questions, they said that the data was missing and asked me to contact customer service. The first impression is very bad. If I change my mind, I will be sharing it here. Edited: Quick Note: Don't waste your time

PuppyPad

Apr 02, 2024  on Shopify

Super Bad Experience. Staff super slow to respond. I get one response a day.... On March 7th I noticed Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate They said they have escalated but its been a week and half for it to get here. Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.

farbenloewe.de

Mar 28, 2024  on Shopify

Auch für uns als Deutsche Firma ist die App sehr gewinnbringend. Der Kundensupport ist sher hochwertig und hilft einem sehr

RARE JEWELRY™

Feb 08, 2024  on Shopify

beprofit has a good support team but their app is not doing so well. it doesn't update my stats correctly and often glitches. I messaged their support team about this and all they could say was "sorry, our system was down and now its back up" well this happened again so i'm deleting the app. Plus now they raises the prices even though the app hasn't improved at all. The app worked well the first few months i had it but now it's gone downhill. I downloaded trueprofit today and it works perfectly and they have a mobile app so I would recommend that.

Poseidon Hair

Jan 29, 2024  on Shopify

I've been using BeProfit for the last few months and it has just made everything so much easier. It's super comprehensive and easy to navigate and the team has been really supportive too. I definitely recommend it!

RideKingz

Jan 28, 2024  on Shopify

Before BeProfit, it was really hard to track every single cost down to the last detail. This app really saves you a lot of time and lifts a huge weight of your shoulders. You can see your actual profit in real time as well as on every single order. This gives you the intel you need to make executive business decisions in order to scale correctly.

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