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Customer reviews: BayEngage Email Marketing, SMS

Develop by TargetBay, Inc

Reviews (70)

Overall rating
4.6

What Merchants Think

Merchants generally have positive impressions of "BayEngage Email Marketing, SMS," appreciating its functionality and the significant savings it provides compared to other platforms. Many merchants highlight the ease of transitioning from other services, along with the comprehensive support they receive from the staff.

Key Strengths

  • Cost-effectiveness, especially compared to competitors like MailChimp and Klaviyo.
  • Robust customer support, with specific praise for representatives like Mace P. and Ron.
  • Seamless onboarding process with attentive support to address any issues promptly.
  • Successful transition to better sender reputations with dedicated IP addresses.
  • Comprehensive feature set, including automation and segmentation capabilities.
  • Efficient cross-integration with marketing and rewards programs.

Common Concerns

  • Technical issues with specific features, such as email functionality not working properly for some users.
  • A few instances of dissatisfaction with the refund and customer service handling.
  • Initial setup or reactivation issues experienced by some merchants.

Final Thoughts

Overall, "BayEngage Email Marketing, SMS" is well-received by its users for its affordability, effective features, and outstanding customer support. While a few users reported technical and customer service issues, the majority praise the app for enhancing their marketing efforts and fostering growth. The platform is a recommended choice for businesses looking to optimize their email marketing strategies with effective support.

Aroma Retail

Jan 28, 2025  on Shopify

we're a small business in Las Vegas, NV. we were spending A LOT on MailChimp & on Emotive while not really doing much except sending campaigns. we wanted automation and more segmentation, which is 100% doable in BayEngage! Mace P. is an honest and powerful asset to the TargetBay group. he's helped our business make more sales by making strong suggestions, as well as corrected some of our bad marketing habits. will be happy to work with him again, and I hope his bosses recognize how much positive change he has brought to our company.

Little Shop of Pins

Nov 19, 2024  on Shopify

Mace has been an invaluable asset for our email marketing. His knowledge of the platform, trends and customer service is second to none. We're constantly learning from him and it's greatly appreciated. It's great to know that he has our back and only has our best interest and wants us to succeed.

FigBrewLLC

Nov 12, 2024  on Shopify

The Team at BayEngage has been extremely helpful through the on-boarding process and attentive with any issues or questions that have come up since. Our rep Vim is always quick to respond to any questions we have and work with us to figure out the best solution for us.

8LABS CBD

Oct 06, 2024  on Shopify

The team at BayEngage has been absolutely fantastic. Their entire team has been friendly, knowledgeable and very helpful. I am very happy that we made the switch to BayEngage for our email marketing and reviews.

Ketologie

Sep 05, 2024  on Shopify

Ron and the team have been super helpful with the onboarding and ongoing management of our reviews. They're a great company to work with.

Back to the Future™

Jul 11, 2024  on Shopify

We recently switched to TargetBay from another provider, and instantly saved 3-figures on our monthly plan. Quickly learned that our previous provider had us on a shared server with thousands of other clients, which seriously damaged our sender reputation. TargetBay placed us on a dedicated IP, and upon our first campaign, we experienced almost a 50% open percentage right out of the gate -- something we have never come anywhere close to in the past!

Cowtown Cowboy Outfitters

Apr 18, 2024  on Shopify

We moved to Shopify and were sent to another company by our developer. We were using both Bay Engage and Target Bay. Wish we had never left. Glad to say we are back to this team that actually cares about their customers. They know what they are doing and the results are better.

Pirate Fashions

Mar 22, 2024  on Shopify

We recently upgraded our services with targetbay to include their marketing and rewards program, and the cross integration has been a game changer. The transfer over from our last rewards program was seamless, and the customer service is attentive and incredibly helpful. Ron is sure to walk me through any questions I have and helps attend to any issues I've come across.

Evolving Textures

Dec 07, 2023  on Shopify

The best! Thank you, KJ. The initial set-up was painless. I really appreciated being walked through the whole process. You don't find that type of support everywhere.

Green Hat Kiteboarding

Oct 18, 2023  on Shopify

Target Bay was straightforward to get set up. We were coming from Klaviyo, which needed to be faster when trying to set up emails. Klaviyo also charged a significant amount to have all of the emails set up. With Target Bay, they set everything up for free and walked us through how to use everything and verify the content was good. Ron has been very helpful reaching out to us regularly and giving great advice on how to increase conversions.

Organic Prairie

Oct 09, 2023  on Shopify

I've used every major email campaign platform over the last 15 years. BayEngage provides the best support out of all of them. I wish every company supported their product as well as BayEngage does.

BREVENA LABORATORIES, LLC

Aug 03, 2023  on Shopify

Ron was so helpful in going over all the features of our account and helped me create multiple automations and campaigns to capture sales and emails. He was very responsive when I was having issues with a feature and was able to set up a meeting ASAP to help me correct the issue I had created. Thank you Ron!

The Space Store

Jul 19, 2023  on Shopify

I have been working with TargetBay for several months now, with email and sms campaigns, as well as retargeting and other elements, and the results have been considerably been better than the other 2 companies I worked with. They have also corrected a product feed issue, which was something beyond me and not even part of their scope of work....their review platform is the best as well, that has been a superb addition to our marketing. Finally, Danielle has greatly helped the email campaigns, by tweeking my templates and adding elements, that I would have never thought of. She is very creative and often completes work in less than 24 hours!

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