Bad Customer logo

Bad Customer

Develop by Outlander
Free App

Block customers, reduce chargebacks & avoid serial-refunders.

Block customers
Reduce chargebacks
Avoid serial-refunders
Identify chargeback history
Flag po box orders
Multiple account flags

About Bad Customer

Launched Mar 19, 2021

Categories

Built by Outlander

Email :

[email protected]

Address

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

Website Privacy policy

Description

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. more
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

Pros

  • Effectively identifies customers with a history of chargebacks across different sites
  • Helps reduce chargebacks by preemptively blocking problematic customers
  • Flags high-risk orders such as those to PO Boxes or when billing and shipping addresses are in different states
  • Flags suspicious customer behavior like the creation of multiple accounts
  • Straightforward approach compared to complex algorithm-based anti-fraud tools

Cons

  • May result in false positives, blocking legitimate customers with similar patterns unintentionally
  • Dependence on chargeback history from other sites may not always be accurate or complete
  • May not catch all types of fraudulent activities as it relies on historical data rather than predictive analysis
  • Could potentially blacklist a customer permanently based on limited instances of refund or chargeback, without considering context

Rating And Reviews

Moremo

Oct 28, 2024  on Shopify

Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist. I would like to block customer by email as well as phone number.

Windy City Aquariums

Jul 26, 2023  on Shopify

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Ride Out Supply

May 31, 2022  on Shopify

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Tech Instrumentation

Apr 05, 2022  on Shopify

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

My Righteous Apparel

May 26, 2021  on Shopify

I like that this app monitors for problem customers from multiple databases at the time the order is placed. By adding to my own blocked list, this app helps me keep track of customers I don't want to sell to (Multiple returns, too much drama, one-star review because of the post office, etc). The blocked list just reminds you. You can still process the order if you choose to. Excellent app with excellent support. Highly recommended.

Kickerball

Apr 07, 2021  on Shopify

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

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