<h3>What Merchants Think</h3> <p>The overall feedback on "Backups by Goshu" is mixed. While some customers appreciate the app for its ease of use and helpful customer service, others have encountered significant issues with data loss and unprofessional support. The app seems to work well for some, but inconsistent experiences have raised concerns about its reliability.</p> <h3>Key Strengths</h3> <ul> <li>Easy to work with for initial setup and backups.</li> <li>Responsive customer support, with some representatives praised for their assistance.</li> <li>Affordable pricing, especially appealing to growing stores.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Reports of data loss during restoration processes, particularly affecting product images.</li> <li>Unprofessional customer support experiences reported by multiple users.</li> <li>Issues with the chat support feature disappearing when refreshing the page.</li> <li>Concerns about reliability and app closure after December 31st.</li> </ul> <h3>Final Thoughts</h3> <p>"Backups by Goshu" offers value with its user-friendly interface and cost-effectiveness, yet it needs to address critical issues to ensure customer trust and satisfaction. For merchants considering this app, it may be beneficial to evaluate the service continuity and have backup strategies to mitigate potential risks.</p>