Customer reviews: Backups by Goshu

<h3>What Merchants Think</h3> <p>The overall feedback on "Backups by Goshu" is mixed. While some customers appreciate the app for its ease of use and helpful customer service, others have encountered significant issues with data loss and unprofessional support. The app seems to work well for some, but inconsistent experiences have raised concerns about its reliability.</p> <h3>Key Strengths</h3> <ul> <li>Easy to work with for initial setup and backups.</li> <li>Responsive customer support, with some representatives praised for their assistance.</li> <li>Affordable pricing, especially appealing to growing stores.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Reports of data loss during restoration processes, particularly affecting product images.</li> <li>Unprofessional customer support experiences reported by multiple users.</li> <li>Issues with the chat support feature disappearing when refreshing the page.</li> <li>Concerns about reliability and app closure after December 31st.</li> </ul> <h3>Final Thoughts</h3> <p>"Backups by Goshu" offers value with its user-friendly interface and cost-effectiveness, yet it needs to address critical issues to ensure customer trust and satisfaction. For merchants considering this app, it may be beneficial to evaluate the service continuity and have backup strategies to mitigate potential risks.</p>

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Reviews (23)

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What Merchants Think

The overall feedback on "Backups by Goshu" is mixed. While some customers appreciate the app for its ease of use and helpful customer service, others have encountered significant issues with data loss and unprofessional support. The app seems to work well for some, but inconsistent experiences have raised concerns about its reliability.

Key Strengths

Easy to work with for initial setup and backups.
Responsive customer support, with some representatives praised for their assistance.
Affordable pricing, especially appealing to growing stores.

Common Concerns

Reports of data loss during restoration processes, particularly affecting product images.
Unprofessional customer support experiences reported by multiple users.
Issues with the chat support feature disappearing when refreshing the page.
Concerns about reliability and app closure after December 31st.

Final Thoughts

"Backups by Goshu" offers value with its user-friendly interface and cost-effectiveness, yet it needs to address critical issues to ensure customer trust and satisfaction. For merchants considering this app, it may be beneficial to evaluate the service continuity and have backup strategies to mitigate potential risks.

Kaya Movement

Oct 02, 2024 on Shopify

Horrible, deleted my pictures to products, was no abale to restore anything! Support is not professional but trying to be a nice when your business has no sales and all down... Sorry we can not help you as it is already late but we lost 4 hours with you let try tomorrow and tomorrow never comes

Kaora Sandara Jewelry

Sep 30, 2024 on Shopify

Beware scammers, They erased a lot of my data when trying to restore, pictures mainly, i asked them to fix nothing happens, customer service is a way too unprofessional. Do not deal with this app as data will be lost and your time

AYA Sacred Wear

Sep 25, 2024 on Shopify

Worked 2 times with these team and 2 times they disappoint me to highest unprofessionalism, basically 1st time they did not back up my product and it took the a couple days for restoration they made it manually after the weekends 2nd time i tried to restore myself and asked customer service manager if this going to help to restore all my shop prices, was assured that yes, got a call from her, lost 4 hour of my time and prices are not restored yet. there chat on the app if you refresh the page is also disaapers so kind da to message them you need to open a window and keep it there... Well Shou6am improve your things brother as i loose money because of you as i rely on you app In the meantime of waiting i try to press app myself and it just stopped showing me yesterdays backups, so can not do even one by one... really bad service and coded all wrong At the end got a reply that sorry all our team is not working today, and you have to stay with you problems till next day... My shop left broken, i change a review as prommise them hope this can improve service and qulity of work

Pioneer Kitty Market

Dec 07, 2023 on Shopify

I have nothing negative to say about Goshu as it's still a bit too early to tell how this will help my website. However, it's been easy enough to work with and the support crew is there to help answer questions.

Mermaid Accessories

Oct 30, 2023 on Shopify

I've used the backup app only once, so I'm not the best person to review it. It does work well as far as I can tell.

TFC&H Co.

Oct 15, 2023 on Shopify

Great app works seamlessly, great price for stores in growth mode, customer services reaches out to ask if they can help with anything.

Wildbear - Winch Bumpers & Offroad Protection Armour

Jun 14, 2023 on Shopify

4 stars as I honestly have not had to restore from a backup yet, so do not have experience of that performance. However Neha in customer support is brilliant.