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Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Shopify

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,678)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

Blush & Cactus

Jan 10, 2026  on Shopify

This app is very useful for our business! It works great for our preorders. I was having a little issue with one of the widgets and Hassan helped me get it fixed quickly!

Bridger Watch

Jan 10, 2026  on Shopify

Crickett's Creations

Jan 10, 2026  on Shopify

Very quick to handle a small issue that I had. I love the options to be able to provide preorder and back in stock options for my customers. Love this app!!

EMO Electric

Jan 10, 2026  on Shopify

Nagaraj was very helpful and replied quickly. So far so good!

Plain Vanilla & Other Brands We Love...

Jan 10, 2026  on Shopify

STOQ app does exactly what we need to be able to let our customers get notifications when we restock products. Got the best and quickest help from Nagaray <3! Can really recommend this app for restock and preorder!

Axiotonic Gift Shop

Jan 09, 2026  on Shopify

Very attentive & helpful :)

Papers Planners

Jan 09, 2026  on Shopify

I would not recommend this app if you plan to do anything beyond the initial pre-order deposit. (their exact words) The app works fine for collecting the first payment, but once you get into post-preorder issues (remaining balance collection, billing mistakes, payment corrections), there is no real support or solution. If anything goes wrong, you’re stuck. I spent over an hour with their chat support trying to fix a payment collection issue. They initially tried to help, then another rep stepped in and told me to contact Shopify. Shopify then told me to contact the app developer. Meanwhile, nearly $2,000 is in limbo with no way to properly charge customers or correct the orders. The app cannot: -Recover from billing mistakes -Handle payment collection issues after preorder -Reset or fix partial payment workflows once something breaks If there’s any issue after the deposit, you’re on your own. My honest advice: skip partial payment apps entirely and use Shopify’s native preorder/payment system instead. It’s simpler, supported, and won’t leave you trapped between Shopify and a third-party app when something goes wrong. Save yourself the headache.

Orca Sports

Jan 09, 2026  on Shopify

App is easy to install and works perfect. As soon as I installed the app Paul from support got in touch. I asked if he could do some adjustments to the pre-order button and to hide the "pick up" text if a product is a pre-order. He did that super fast , excellent customer service!

Feelfree Kayaks

Jan 09, 2026  on Shopify

We just setup the app and plan to start using it on a new product that we intend to offer pre orders for. The setup was easy and we received great support right away. Would recommend.

MIKAELA LYONS JEWELLERY

Jan 09, 2026  on Shopify

Paul was a great help when setting up the app, and helped with some small issues. So far App seems great

Seyoul Thailand

Jan 09, 2026  on Shopify

good

Archetype

Jan 08, 2026  on Shopify

Best preorder App I've found (and I've looked). Also their customer service is prompt and super helpful.

Ember & Bloom Studios

Jan 08, 2026  on Shopify

Overall, this app is fairly easy to use and customize. I did have one issue when the form wouldn't pop up on my site, so I asked for help from their support team. I got Paul, who was very kind, helpful and fast. He solved my problem quickly and answered all of my questions. Very thankful to keep my business moving forward!

Loomí Club

Jan 08, 2026  on Shopify

great support!

Toyo Denim

Jan 08, 2026  on Shopify

Il servizio clienti è molto gentile e competente

Bålstedet

Jan 08, 2026  on Shopify

The app works great. Sneha was very helpfull setting up the preorder in our store.

GABRIEL ABERA

Jan 08, 2026  on Shopify

Great working app. Shout out to Arnab who quickly solved an issue I had with setting it up.

Miss Can USA

Jan 08, 2026  on Shopify

Outstanding. Patient and supportive of all my questions.

AnnKayeStudio

Jan 07, 2026  on Shopify

Sometimes it is all about the support! Hassan and team always provide quick and top-notch support and advice!

Goldstrike

Jan 07, 2026  on Shopify

So far so good. Great customer support that is quick in the chat!

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