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Preorder, Back In Stock ‑ STOQ logo

Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Shopify

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,452)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

German Shepherd Shop

Nov 29, 2025  on Shopify

Preorder, Back In Stock – STOQ has been a huge help for our store. It lets us capture sales even when products are temporarily out of stock, keeping customers engaged and preventing lost revenue. The app is easy to use and works exactly as promised. A special thank you to Shashi — he was extremely helpful, patient, and knowledgeable. His support made the entire setup process smooth and stress-free. Highly recommend this app and their amazing support team!

thelittlenookshop

Nov 29, 2025  on Shopify

I started using Stoq because I needed an efficient way to host preorder items on my webshop. Their customer technical assistants, Sneha and Shashi, were incredibly helpful in resolving the issues I encountered and walking me through the features that needed to be activated. I’m especially grateful to both of them for saving me hours of manual CSS editing had I attempted to fix everything on my own. I’m still on the free trial, but I’m already considering this app for long-term use. I highly recommend this app, primarily for its prompt and thorough customer support, which consistently went beyond what the app initially promised. I requested seamless integration of the app’s pop-ups and buttons with my webshop’s branding and existing theme, and Shashi addressed all (truly many) of my requests with patience and precision. I look forward to growing my business with the help of this app. Shoutout to Sneha & Shashi for all the help! Thanks so much you both!

Balbum

Nov 27, 2025  on Shopify

Great customer support experience and very useful in my business case, while waiting for new goods

Decoded

Nov 27, 2025  on Shopify

Valuable app and great customer service (shout-out to Kasi!)

BonBones Bakery

Nov 27, 2025  on Shopify

SIM Demon

Nov 27, 2025  on Shopify

This has to be the best customer support and service getting this app integrated! We've now added it to our website: www.simdemon.com and it's working a treat! Let's hope for lots of restock notices and pre-order/restock purchases. So for the app looks VERY good and is worth the money, thank you to the support team for you help, keep up the good work.

Ma Cherie Roses

Nov 27, 2025  on Shopify

Was having issues implementing app. Kasi helped me within a few minutes of receiving my help ticket. Easy so far.

Trophy Thermal

Nov 26, 2025  on Shopify

LVLVSH

Nov 26, 2025  on Shopify

The Supplement Store

Nov 26, 2025  on Shopify

A useful app at a fair price. It didnt work right away with our theme but I went straight onto the live chat and the support agent (Paul) was very good and had it working within a few minutes. Set-up after that was very straightforward also.

Snap Air

Nov 26, 2025  on Shopify

Very prompt response and resolution from Hassan when I had an issue. Works well and has helped us gain revenue we would have otherwise missed!

Grab On Co

Nov 26, 2025  on Shopify

Downloaded this app as i needed to set up a pre order item and it has been such a quick process. I did have issues with the theme of my shopify and the button not saying pre order but Hassan quickly assisted and got it all sorted out for me within a couple mins. Love my experience so far!

Lex Noel Jewels

Nov 26, 2025  on Shopify

LOVE this app! Does everything we need and more for restock alerts! To top if off they have an amazing support team that always helps us right away! They've helped us tremendously in making the app fit our theme and branding :) 10/10 recommend

Knothon

Nov 26, 2025  on Shopify

I had an issue with not being able to see the pre-order button, and Nagaraj was incredibly helpful in resolving it. He responded quickly, guided me clearly through each step, and made sure everything was working perfectly before closing the chat. I truly appreciate his patience and professionalism. Thank you, Nagaraj, for making the process smooth and stress-free! Def recommend this app!

Publish Online Shop

Nov 26, 2025  on Shopify

The service was absolutely amazing and fast.

Galifornia Undies

Nov 25, 2025  on Shopify

The app is intuitive, easy to use, cost-effective, and provides a huge value to our store. Hassan solved an issue on my end in a matter of minutes and provided annotated screenshots of how to proceed. He saved the day and provided friendly, efficient, professional service. Great in every way.

DIY Panels Direct

Nov 25, 2025  on Shopify

I was assisted by Khutheja who helped with all my issues and resolved it in a timely manner

Camp | Activewear & Swimwear

Nov 25, 2025  on Shopify

Hassan was super helpful and easy to work with! Great customer service

HammerHead®

Nov 25, 2025  on Shopify

Lions Pride

Nov 25, 2025  on Shopify

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