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Customer reviews: Awin ‑ Affiliate Marketing

Develop by Awin Ltd

Reviews (24)

Overall rating
2.3

What Merchants Think

The feedback on "Awin ‑ Affiliate Marketing" from merchants is predominantly negative, with many expressing frustration over billing practices, account management difficulties, and lack of support. However, there are some positive comments about the platform's intuitive design and strong support, showing a mix of experiences.

Key Strengths

  • Intuitive platform for network building and strategy testing.
  • Strong support and assistance for publishers.
  • Simplifies the setup process, reducing errors in data tracking.

Common Concerns

  • Issues with unjustified attribution and billing.
  • Difficulties in closing accounts and managing commissions.
  • Lack of responsive customer support.
  • App functionality problems and unintuitive interface.
  • Inaccessibility and inefficiency for non-European businesses.

Final Thoughts

Overall, "Awin ‑ Affiliate Marketing" receives mixed reviews. While some value its ease of use and support, many are dissatisfied with its customer service, billing practices, and reliability. Potential users should carefully consider these points before adopting the platform.

Centre Piece

Aug 15, 2025  on Shopify

Terrible, does not link properly to Shopify. I have spent countless hours on this with no resolution. Additionally the AWIN site is not very user friendly and complicated to figure out.

KiDSiE

Aug 04, 2025  on Shopify

I've spent months talking to Awin support explaining that this app doesnt work for syncing product feeds and they keep just sending me documentation to the set the app up. I've already set it up but IT DOESNT WORK.

Best Ceramics

Aug 02, 2025  on Shopify

The so-called “Essentials Service” from AWIN is a huge disappointment. It consists of just two emails explaining how to link your shop, with no meaningful support beyond that. The service fees are exorbitantly high and the billing process is confusing. After over a month of use, I’ve seen zero effective traffic or conversions from AWIN. Completely ineffective and not worth the cost.

effyjewelry.com

Jul 31, 2025  on Shopify

Recently migrated from ShareASale after the buyout, and looking forward to switching elsewhere. An absolute disaster of a platform, do not waste your time. Zero support, they hang up calls. Email support unknowledgeable and useless. Technology doesn't work as expected. They cannot even track order changes on adjustments and returns. To top it all, double charging us on every transaction. Look elsewhere for an affiliate platform, these guys do not belong in the space.

Returnabl

Jul 05, 2025  on Shopify

does not work

Velodrom CC

May 07, 2025  on Shopify

ok I do not know how to describe awin. - They take attribution of pretty much all the sales they can possibly can, even if they are not driven by awin. - Even if you cancel the commisions for the affiliates, they will try to charge you. - we have had custom made orders from customers that we had for years that they attribute themselves, claiming that the customer had a "cookie". i do really believe is a bit of a scam, we will not recommend.

Sprints INC

Dec 04, 2024  on Shopify

I wish i would have read more reviews before installing AWIN. The platform sneaks sales through you didn't approve and they continue to send invoices for sales they didn't drive.

RAINE

Feb 23, 2024  on Shopify

Avoid this app. You won't get any benefits for your business.

DECORAMI

Oct 08, 2023  on Shopify

Absolutely disappointing service! The commission was suddenly miscalculated without any changes from our side, I can only guess that the app caused the issues. Unfortunately, I never received any answer to all of my urgent emails seeking support.

Shakti Mat UK

Sep 14, 2023  on Shopify

We do not recommend Awin. This company is impossible to deal with. The platform itself is extremely unintuitive. And if you want to close your account - you'll be waiting months! Do not open an account and please save yourself the trouble (I wish we had). We decided to close our account because being listed on AWIN facilitated our discount codes being shared on promotional websites. To decline commission requests is extremely difficult. But to accept them.... Very easy! The platform is set up for the benefit of the company and promoters (not the businesses using it). It was extremely difficult to find information about how to close our account. Once I did - I didn't hear back for a month. Then they tried to upsell me. Then they responded weeks later again saying we'll close your account in a month. Our account is still open! And I am still struggling to find out how we can suspend commissions and requests in the meantime. Please take the time to try and improve your service Awin - you've got a long way to go!

DensePeach

Aug 09, 2023  on Shopify

This plugin doesn't work properly, really shouldn't waste my time here, the experience is really very unfriendly.

Belle Vous Beauty

Nov 21, 2022  on Shopify

Horrible!!! Horrible!!!! Horrible APP!!! Do not install!!! They do NOT support the United STATES! To get a hold of anyone there is nearly in possible. To leverage there platform after paying the extreme set up fees is nearly impossible. I've had for a year and and not a single sale!

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