Customer reviews: AWeber Email by Combidesk

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about the "AWeber Email by Combidesk" app. While some users praise its seamless integration with Shopify and its efficacy in managing email lists, others express dissatisfaction with its clunky interface and poor customer service. The app does succeed in simplifying tasks for those familiar with AWeber but struggles with support-related issues for new users.</p> <h3>Key Strengths</h3> <ul> <li>Efficient syncing of AWeber contacts with Shopify</li> <li>Ease of use in integrating pop-up forms on websites</li> <li>Facilitates automated email marketing campaigns</li> <li>Affordably priced for its features</li> <li>Beneficial for businesses already familiar with AWeber</li> </ul> <h3>Common Concerns</h3> <ul> <li>Clunky and difficult-to-navigate interface</li> <li>Inconsistent and slow customer support</li> <li>Initial setup issues, particularly for new users</li> <li>Outdated and unclear help documentation</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "AWeber Email by Combidesk" serves as a useful tool for users already invested in AWeber services, providing a cost-effective method for email marketing automation when integrated with Shopify. However, for those seeking more intuitive user support and seamless initial setup, the app may present challenges.</p>

View info

Reviews (54)

Overall rating

5

9
4
3
2
1

4

What Merchants Think

Merchants have mixed feelings about the "AWeber Email by Combidesk" app. While some users praise its seamless integration with Shopify and its efficacy in managing email lists, others express dissatisfaction with its clunky interface and poor customer service. The app does succeed in simplifying tasks for those familiar with AWeber but struggles with support-related issues for new users.

Key Strengths

Efficient syncing of AWeber contacts with Shopify
Ease of use in integrating pop-up forms on websites
Facilitates automated email marketing campaigns
Affordably priced for its features
Beneficial for businesses already familiar with AWeber

Common Concerns

Clunky and difficult-to-navigate interface
Inconsistent and slow customer support
Initial setup issues, particularly for new users
Outdated and unclear help documentation

Final Thoughts

Overall, "AWeber Email by Combidesk" serves as a useful tool for users already invested in AWeber services, providing a cost-effective method for email marketing automation when integrated with Shopify. However, for those seeking more intuitive user support and seamless initial setup, the app may present challenges.

Dolce Flav

Aug 28, 2024 on Shopify

Terrible Experience - Clunky Interface and Poor Customer Service I've been thoroughly disappointed with AWeber. The interface is incredibly clunky and difficult to navigate, making simple tasks more time-consuming than they should be. To make matters worse, the customer service is abysmal—responses are slow and unhelpful, leaving me frustrated and without solutions. After struggling with AWeber, I switched to Klaviyo, and the difference is night and day. Klaviyo is far superior in terms of ease of use, features, and customer support. I wouldn't recommend AWeber to anyone; save yourself the headache and choose a better platform like Klaviyo.

SANUSq Health

Aug 31, 2023 on Shopify

Unbelievable. AWeber force a move to use this app (or another more expensive app that is simply not required) and when trying to connect to AWeber from my Shopify store, the link goes to a 404 error page. And of course the LIve chat is not live and I have to wait over 48 hours to get a response from a person. Not a good start! I received your response via Shopify and not directly so when you wrote 'let you know if there are still issues', I am wondering how you anticipate I can do that when you did not provide an email address!!?? Finally fixed by using Chrome but apparently by accident as Combidesk reported no issue on their side despite informing me that at least one other customer had the same problem but had to use Edge to make the installation . Still awaiting a response to questions as to the correct setup as the help area is years out of date, and the wording is unclear.

Silverwood Friends

Jul 24, 2023 on Shopify

Have had the app installed for 5 days with several problems and its impossible to get any support or help. Not very impressed and extremely frustrated as it's affecting my new shopify website I have just published.

Main Street Metal Works

Feb 14, 2022 on Shopify

This app made syncing my AWeber contacts with Shopify a breeze. I love how easy it was to add a pop-up form to my website! I highly recommend this Combidesk app if you use AWeber!

Million dollar Showgirl

Apr 24, 2020 on Shopify

I have been using aweber for years and when I moved all my business to Shopify it was ready to go with such a easy app! It makes life so much easier

OTR World

Jan 14, 2020 on Shopify

Nice App. Keeps Aweber email list synced to Shopify nicely at a reasonable price. I recommend this app if you use Aweber.

Bruder Des Lichts

May 05, 2019 on Shopify

One of the key aspects of building a successful shopify store is repeat customers. The best way to bring back existing customers to your webstore is to use Aweber Email with your store, Every day I get new customers on to my mailing list with this excellent app. Many thanks guys.

Kitchens Deli

Jan 04, 2017 on Shopify

I love this app, it connects my shopify store to my aweber account so all of my new customers automatically import into my list on aweber and places new customers onto my automated email series

7 Sorrows Rosaries

Sep 26, 2016 on Shopify

Great APP! it works well and it was easy to set up with Aweber and and my shopify store. Thank you for your support!