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Customer reviews: ADU: Automatic Discounts

Develop by Staytuned

Reviews (289)

Overall rating
4.3

What Merchants Think

"ADU: Automatic Discounts" is generally well-received by merchants, who appreciate its ability to seamlessly manage diverse promotional campaigns. Many users have highlighted that the app offers functionalities that other discount apps fail to provide. The standout feature, according to merchants, is the exceptional customer service team, which consistently goes above and beyond to assist users with any issues or setup processes.

Key Strengths

  • Comprehensive discount logic customization
  • Seamless management of promotions like flash sales, bulk discounts, and gifts with purchases
  • Exceptional customer support, often praised for quick and effective problem resolution
  • Easy-to-use interface with rich customization options for sale badges and widgets
  • Auto-update feature helps keep everything synced effortlessly
  • Integration with tools like Rebuy

Common Concerns

  • Success fee pricing model can be costly for high turnover, low-margin businesses
  • Occasional glitches, such as incorrect discounts being applied
  • Some users experienced persistent issues with key features, such as "Add to Cart"
  • Limited customer support resolution for certain technical problems

Final Thoughts

Overall, "ADU: Automatic Discounts" stands out for its robust discount management capabilities and exceptional support team, making it a vital tool for many e-commerce businesses. Despite some concerns about pricing and occasional glitches, the app is deemed highly valuable for merchants seeking advanced discount functionalities.

Aboe Safiya

Dec 25, 2024  on Shopify

So far this app has been the only one that was able to help me with my needs that I wanted to do for my promotion campaign. I wanted to do that if someone would order a certain amount of items, they would enter a certain percentage tier for their discount. But, to unlock this the minimum order value had to be €50. Most apps could do one or the other but not both. But this app could, and when I ran into issues I contact the support team and what a service! They implemented the code on the website for me, and for our other store as well. And made sure that everything was working and that I was satisfied, I really did not expect this but I am looking forward to the results of the sale :) The "success fee" was not something I was keen on, but it is free to use and based on your needs you can change that. But seeing that this was the only app that could help me, I honestly don't mind anymore :)

One Spoiled Dog Treat Co.

Dec 12, 2024  on Shopify

"Perfect App for Managing Discounts!" Discounty has made running my store's promotions so much easier! From flash sales with countdown timers to bulk discounts like "Buy 2, Get 10% Off," the features are seamless and easy to set up. The customization options for sales badges and widgets make my products stand out beautifully. I also love the cart discounts, which have significantly boosted my average order value. The auto-update feature is a lifesaver—it keeps everything synced without extra work. Plus, the support team is super responsive and helpful! Highly recommended.

Kelly Hopter Art Shop

Nov 17, 2024  on Shopify

Use the app for all our promotions. Excellent customer service, fixed my issue very quickly and efficiently.

Top Shop Premier Maltby

Sep 23, 2024  on Shopify

App itself is good, however the pricing model is bad for anyone that is running a retail store, stores with high turnover and small profit margin will suffer great expenses from the percentage based success fees. It takes the total cost of the app easily above £80 per month for us. They need to remove or reduce the success fees.

LIULI Crystal Art

Aug 05, 2024  on Shopify

Works well, customer service is fast & goes above and beyond consistently to help any issues that come up.

CosmeSelect

Jul 28, 2024  on Shopify

The best support I have had with Ron. He recorded videos with step by step on how to set up the discounts, so helpful. Very happy with all the support. Truly recommend the APP.

Maude

Jul 18, 2024  on Shopify

It has all the features I’ve been looking for but couldn’t find in other apps, and it works with the Rebuy. RG was amazing, he walked me through the setup on a call and answered all my questions with such patience and clarity. I couldn’t be happier with the experience and highly recommend!

LoveSeen

Jul 10, 2024  on Shopify

This app is so robust -We use it to hyper-customize discounts and gifts with purchase. The functionality is much greater than what Shopify offers out of the box, and the service is fast, friendly and helpful!

Aleksander Revas

Jul 07, 2024  on Shopify

The app does exactly what is says it does, perfectly. The customer support is exceptional. I am not a tech person and their guidance was so simple and straightforward and made it very easy for me to achieve what I needed. Very good service!

PH5

Jul 07, 2024  on Shopify

This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.

The Gallery Collection

Jul 01, 2024  on Shopify

This app does a good job on expanding upon Shopify discounts based on much more fleshed out logic options.

LopezTees

Jun 27, 2024  on Shopify

This app is excellent and meets all our needs. RG from support is a great guy! He has done everything from setting up promotions to testing them all.

Aromatique

May 29, 2024  on Shopify

Just started using, but like what I see so far. Our use case was to allow sales reps to get a large discount up to a maximum savings of a certain number of dollars. Tried this, and seems to solve our issue. Thank you!

Nordic Training Gear

Apr 05, 2024  on Shopify

Charge for all sales in one market. Got help from their support to setup a few things, but it started to charges us 2.9% sales from 1 whole market, without any features activated from their side. Asked to remove this app and get a refund, but the help was not help, it was more "try to stay and make it complicated with a lot of questions". Do not recommend.

LoveGoodFats-CA

Mar 26, 2024  on Shopify

We have using this app for a few years now, but recently had an issue. I reached out to customer support and they responded quickly. Ron was amazing, he created videos for me to follow so I could see what I had done incorrectly, which was super helpful. Having this kind of support is amazing. I would recommend this app to anyone looking for a discount app. Thank you

Leather Apron

Mar 26, 2024  on Shopify

Their Add to Cart is not woking it has been 11 days. I have been trying to get it fixed. They keep saying it is fixed. or giving me different ways to do this. or Outright saying it is fixed. when It is Not. If it works It works. If not don't think support will Help you. They are the Most Exceptionally Bad People. https://www.awesomescreenshot.com/image/47028957?key=f60425303a32b43fa4f64dbceff86733

My Store

Jan 25, 2024  on Shopify

I'm absolutely blown away by the exceptional customer service I received from Zachery from the company recently. Not only did he respond to my query within minutes (seriously, minutes!), but he also went above and beyond to provide a clear and easy-to-follow video guide that helped me fix my issue in no time. Thanks for the topnotch service and product!

Plumbing Overstock

Jan 08, 2024  on Shopify

Excellent company! They were quick to reply to questions, did a bunch of customization for us, were friendly, couldn't ask for more! I would high recommend them!

Milk On Tap

Nov 23, 2023  on Shopify

A little confusing to setup, but support was excellent and they were able to get my store setup with the custom discount I wanted

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