Reviews: Asklayer Survey & NPS for pros

Customer reviews: Asklayer Survey & NPS for pros

Reviews (111)

Overall rating

5

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What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

Exceptional customer support with fast response times.
User-friendly and easy to set up.
High response rates and effective feedback collection.
Rich customization options, including skip logic and question randomization.
Multi-channel survey capabilities.
Seamless integration with Shopify and support for flows and automations.
Useful features such as data saving and AI-driven insights.

Common Concerns

Some users report confusion regarding the availability of a free plan.
Occasional bugs, though they are quickly resolved by the support team.
Design and translation setup can sometimes feel less intuitive.
Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

Lunyee Laser Cutter

Aug 10, 2024 on Shopify

Very Useful for our company

Sweet Birth

Aug 09, 2024 on Shopify

nice free

Zyron Tech

Aug 07, 2024 on Shopify

good

Quickbuybargains

Aug 07, 2024 on Shopify

Nice & easy to use as i do with my website

SUBSTANCE

Aug 06, 2024 on Shopify

good and useful application! allows you to direct your marketing efforts in the right direction

Zeen Hub

Aug 05, 2024 on Shopify

The integration with Shopify is seamless, and the user-based targeting is a great bonus. Love it!

snode sport

Aug 03, 2024 on Shopify

Fantastic

Juice Joy

Aug 03, 2024 on Shopify

I was helped by a real human! 5 stars for really great support.

KidZoneShop

Aug 03, 2024 on Shopify

Beauty Vault

Aug 02, 2024 on Shopify

Using it for post purchase and it's really good with flows. Our dev has built some complex conditionals that aren't possible with other apps.

Glasia shop

Aug 02, 2024 on Shopify

Boys Footwear Hub

Aug 02, 2024 on Shopify

We've been using it for a few days now and are collecting much more feedback than we had been previously. Having the data saved even if they don't complete the whole survey is really helping us.

Sparkle & Cheers

Aug 02, 2024 on Shopify

Good app.

Tech Treasures

Aug 01, 2024 on Shopify

Post purchase features are amazing, lots of question types and great UX.

Minhastudio

Aug 01, 2024 on Shopify

Feature complete.

Brick Me

Aug 01, 2024 on Shopify

I tested lots of survey apps and this one takes the crown! Very easy to use, lots of customization options, great reports, and the support is just stellar! I asked for a feature I was missing and they added it the next day! Highly recommend.

Medisense

Aug 01, 2024 on Shopify

Pitter Patter

Aug 01, 2024 on Shopify

I'm using the NPS features and they work well.

Harmony House Designs

Aug 01, 2024 on Shopify

Anthony went above and beyond to help with an issue. Really appreciate the support.

Packy

Aug 01, 2024 on Shopify

Great app and great customer service!