Reviews: Asklayer Survey & NPS for pros

Customer reviews: Asklayer Survey & NPS for pros

Reviews (79)

Overall rating

5

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What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

Exceptional customer support with fast response times.
User-friendly and easy to set up.
High response rates and effective feedback collection.
Rich customization options, including skip logic and question randomization.
Multi-channel survey capabilities.
Seamless integration with Shopify and support for flows and automations.
Useful features such as data saving and AI-driven insights.

Common Concerns

Some users report confusion regarding the availability of a free plan.
Occasional bugs, though they are quickly resolved by the support team.
Design and translation setup can sometimes feel less intuitive.
Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

EverSkyCoo

Mar 06, 2025 on Shopify

Great app

MysticAuraaa

Mar 02, 2025 on Shopify

Using it for NPS and it's better than everything else we've tried.

PristineFlair

Mar 01, 2025 on Shopify

Great app

Serene Spacesss

Mar 01, 2025 on Shopify

Crosstab analysis is great and Anthonys explanations and help getting started alone are worth the cost.

LuxeWagon

Feb 28, 2025 on Shopify

Our customers are giving more feedback using this than our previous app.

Rustic Gloww

Feb 28, 2025 on Shopify

Best NPS app by far.

Sunburst Goods

Feb 27, 2025 on Shopify

Thank you Thank you Thank you

Coastal Glow Co.

Feb 27, 2025 on Shopify

It was a little confusing at first with the single page survey and email template setup but the documentation is good. Once I got the hang of it it's a great app.

Doctor Trigger

Feb 26, 2025 on Shopify

Great app, great support

Bold & Polished

Feb 26, 2025 on Shopify

The AI is amazing, honestly.

Twinklefyy

Feb 26, 2025 on Shopify

Deep integrations with Shopify flows is such a big help and a big thanks to the support team that helped me set it up.

Mulk Skies

Feb 25, 2025 on Shopify

Skip logic and AI makes this a no-brainer for us. If you are considering other survey apps install and try this one first. You won't be disappointed.

Bsc furniture ltd

Feb 25, 2025 on Shopify

Thanks 5 stars.

ASHEVILLEE

Feb 24, 2025 on Shopify

I'm using this for a few stores with a multi-store account and it's a huge benefit to us.

FlowerSpott

Feb 24, 2025 on Shopify

Had a great onboarding with Anthony.

Neon Dolphin

Feb 22, 2025 on Shopify

Really good app.

Betty’s Coffee & Tea

Feb 22, 2025 on Shopify

Support helped me with branching logic and updated the survey for me. Thanks team!

Trendoraaaa

Feb 21, 2025 on Shopify

I tried a few others first that were cheaper but this is so much better. Worth the price.

Tiggers Avenue

Feb 21, 2025 on Shopify

We're happy with the NPS charting features and cross tab functions - really helping us understand our audience.

Smith Boutique Inc.

Feb 20, 2025 on Shopify

Amazing support