What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

• Exceptional customer support with fast response times.
• User-friendly and easy to set up.
• High response rates and effective feedback collection.
• Rich customization options, including skip logic and question randomization.
• Multi-channel survey capabilities.
• Seamless integration with Shopify and support for flows and automations.
• Useful features such as data saving and AI-driven insights.

Common Concerns

• Some users report confusion regarding the availability of a free plan.
• Occasional bugs, though they are quickly resolved by the support team.
• Design and translation setup can sometimes feel less intuitive.
• Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.