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Customer reviews: Asklayer Survey & NPS for pros

Develop by PEAKDIGITAL
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Reviews (127)

Overall rating
5

What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • User-friendly and easy to set up.
  • High response rates and effective feedback collection.
  • Rich customization options, including skip logic and question randomization.
  • Multi-channel survey capabilities.
  • Seamless integration with Shopify and support for flows and automations.
  • Useful features such as data saving and AI-driven insights.

Common Concerns

  • Some users report confusion regarding the availability of a free plan.
  • Occasional bugs, though they are quickly resolved by the support team.
  • Design and translation setup can sometimes feel less intuitive.
  • Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

Mulk Skies

Feb 25, 2025  on Shopify

Skip logic and AI makes this a no-brainer for us. If you are considering other survey apps install and try this one first. You won't be disappointed.

Bsc furniture ltd

Feb 25, 2025  on Shopify

Thanks 5 stars.

ASHEVILLEE

Feb 24, 2025  on Shopify

I'm using this for a few stores with a multi-store account and it's a huge benefit to us.

FlowerSpott

Feb 24, 2025  on Shopify

Had a great onboarding with Anthony.

Neon Dolphin

Feb 22, 2025  on Shopify

Really good app.

Betty’s Coffee & Tea

Feb 22, 2025  on Shopify

Support helped me with branching logic and updated the survey for me. Thanks team!

Trendoraaaa

Feb 21, 2025  on Shopify

I tried a few others first that were cheaper but this is so much better. Worth the price.

Tiggers Avenue

Feb 21, 2025  on Shopify

We're happy with the NPS charting features and cross tab functions - really helping us understand our audience.

Smith Boutique Inc.

Feb 20, 2025  on Shopify

Amazing support

Pink Blob Outdoors

Feb 20, 2025  on Shopify

Best value out of the enterprise apps

Glückskind

Feb 19, 2025  on Shopify

good and personal, responsive support - even helpful to uncover misunderstandings

My Store

Jan 30, 2025  on Shopify

Don't bother looking at the other options. Asklayer is just that good.

Snuggle Buds

Jan 28, 2025  on Shopify

Not at cheap as others and it shouldn't be. Asklayer is amazing.

varmley

Jan 26, 2025  on Shopify

The customer service is incredibly fast and provides highly actionable tips to address your needs. I had a survey set up and embedded on a landing page within just 30 minutes, including the time it took to reach out to the team with a question. Truly impressive!

Jestilo

Jan 22, 2025  on Shopify

This app is fantastic—user-friendly with outstanding support. We’ve been using it across multiple markets, and it works well. The only area for improvement would be the translation setup, which needs to be configured for each survey individually. The design can occasionally feel less intuitive, but we’ve always managed to set things up just the way we want. Anthony has been incredibly helpful, providing quick and reliable support. Definitely one of our top Shopify apps.

urban vibe collective

Jan 16, 2025  on Shopify

AskLayer has been a game-changer for our Shopify store! This app provides an intuitive and engaging way to connect with our customers, offering personalized interactions that truly enhance their shopping experience. The customization options are fantastic, allowing us to tailor the interface to match our brand seamlessly.

VAPE4USA

Jan 15, 2025  on Shopify

The ability to use the same survey over many channels is something we've not seen before and it's amazingly helpful

Envy Cases

Dec 29, 2024  on Shopify

Fantastic onboarding with Tom.

IDIONIC

Dec 26, 2024  on Shopify

Asklayer is very user-friendly and allowed me to quickly and easily get a custom survey up in my store

Merics

Dec 23, 2024  on Shopify

Amazing app, great customer service.

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