Reviews: Asklayer Survey & NPS for pros

Customer reviews: Asklayer Survey & NPS for pros

Reviews (111)

Overall rating

5

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What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

Exceptional customer support with fast response times.
User-friendly and easy to set up.
High response rates and effective feedback collection.
Rich customization options, including skip logic and question randomization.
Multi-channel survey capabilities.
Seamless integration with Shopify and support for flows and automations.
Useful features such as data saving and AI-driven insights.

Common Concerns

Some users report confusion regarding the availability of a free plan.
Occasional bugs, though they are quickly resolved by the support team.
Design and translation setup can sometimes feel less intuitive.
Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

My Store

Jan 30, 2025 on Shopify

Don't bother looking at the other options. Asklayer is just that good.

Snuggle Buds

Jan 28, 2025 on Shopify

Not at cheap as others and it shouldn't be. Asklayer is amazing.

varmley

Jan 26, 2025 on Shopify

The customer service is incredibly fast and provides highly actionable tips to address your needs. I had a survey set up and embedded on a landing page within just 30 minutes, including the time it took to reach out to the team with a question. Truly impressive!

Jestilo

Jan 22, 2025 on Shopify

This app is fantastic—user-friendly with outstanding support. We’ve been using it across multiple markets, and it works well. The only area for improvement would be the translation setup, which needs to be configured for each survey individually. The design can occasionally feel less intuitive, but we’ve always managed to set things up just the way we want. Anthony has been incredibly helpful, providing quick and reliable support. Definitely one of our top Shopify apps.

urban vibe collective

Jan 16, 2025 on Shopify

AskLayer has been a game-changer for our Shopify store! This app provides an intuitive and engaging way to connect with our customers, offering personalized interactions that truly enhance their shopping experience. The customization options are fantastic, allowing us to tailor the interface to match our brand seamlessly.

VAPE4USA

Jan 15, 2025 on Shopify

The ability to use the same survey over many channels is something we've not seen before and it's amazingly helpful

Envy Cases

Dec 29, 2024 on Shopify

Fantastic onboarding with Tom.

IDIONIC

Dec 26, 2024 on Shopify

Asklayer is very user-friendly and allowed me to quickly and easily get a custom survey up in my store

Merics

Dec 23, 2024 on Shopify

Amazing app, great customer service.

Aikoko Care

Dec 18, 2024 on Shopify

There was a bug and it got resolved within 2 hours. The support is done in-house and they speak English properly.

Huetex

Dec 17, 2024 on Shopify

It is very useful, but quite expensive.

Outdoor Adventure Girls

Dec 14, 2024 on Shopify

I tried three of the cheapo survey apps before giving up and paying for this. You get what you pay for, it's true!

Travel Gears

Nov 21, 2024 on Shopify

Joss Essentials

Nov 18, 2024 on Shopify

Asklayer is really helping us with revenue attribution. The support team gave me beta access to the AI features and they are mind-blowing.

Brivella

Nov 16, 2024 on Shopify

Mendora

Nov 16, 2024 on Shopify

Works really well with flows and automations. Didn't slow my site down at all. I'm really happy with it.

Viruno

Nov 16, 2024 on Shopify

The best survey app on the store by far. It saves your data even if the user abandons part way.

Puralis

Nov 15, 2024 on Shopify

Really responsive support team, I spoke directly with the CEO when I had a problem.

VynLume

Nov 15, 2024 on Shopify

Good app with good design. Editor is easy to use.

Breyton

Nov 15, 2024 on Shopify

The AI action item list is a lifesaver.