Aramex ‑ shipping app logo

Customer reviews: Aramex ‑ shipping app

Reviews (22)

Overall rating
1.7

What Merchants Think

The "Aramex - shipping app" receives mixed feedback from merchants. While some appreciate its basic functionality, many express dissatisfaction with the app's outdated system, errors, and poor integration with platforms like Shopify. Merchants have highlighted numerous obstacles in using the app effectively, often pointing to a lack of support from Aramex in resolving these issues.

Key Strengths

  • Timely and professional delivery service.
  • Basic shipment creation functionality is appreciated by some users.

Common Concerns

  • Frequent glitches and errors within the app.
  • Compatibility issues with platforms like Shopify.
  • Poor customer support and responsiveness.
  • Manual and cumbersome process for creating and managing shipments.
  • Failure to accurately calculate shipping rates.
  • Problems with updating order information and tracking details.
  • Inability to conduct bulk shipments or update default shipping address.
  • Delayed updates and lack of new feature rollouts.

Final Thoughts

Overall, the "Aramex - shipping app" is seen as falling short in terms of reliability and user experience. While it manages basic shipping tasks, the frequent technical issues, coupled with inadequate support and integration challenges, make it a less preferred choice among merchants. Many users anticipate improvements through updates to enhance its usability and integration capabilities.

كلاريوس

Jan 22, 2025  on Shopify

اذا كنت تواجه مشكلة اختفاء الطلبات من تطبيق اراميكس بعد انشاء شحنة اتبع الخطوات التالي Setting -> General -> Order processing -> Automatically archive the order (ازيل الصح من - uncheck) وكدا المفروض المنتجات ما تختفي

shop-up.online

Sep 03, 2024  on Shopify

سيستم قديم وغير متوافق مع شوبيفاي بشكل واضح وكثير المشاكل وتقريبا الشركة غير مهتمة اصلا بتحديثه

Redfan

Aug 05, 2023  on Shopify

look cheap and unprofessional, and they have glitches and errors. The customer service is also awful, they are unresponsive and unhelpful whenever I have a question or issue. I do not recommend this app and stay away from Aramex. I give it 1 star

Am:EL

Jul 30, 2021  on Shopify

The app isn't seamless. When an order comes in, you have to leave your order page and go to the App tab, click on Aramex app, go to the specific order you are working on and then again manually click & create labels (like inputting certain order details etc.). Then you have to go in separate tab to schedule for pickups etc. Also, someone below mentioned this too, but you have to copy the Aramex tracking # before you submit for pickup, because it won't auto-populate that detail. This can lead to human errors, especially if you have multiple orders. Most importantly, if you were in the midst of creating a "label" for your new shipment and for whatever reason your page refreshes, then I'm sorry to tell you that your order VANISHES within the Aramex app. The order is still active in Shopify, but there's no way to retrieve that same order information in Aramex App, which means you can't create or print your shipping label. The only solution is for you to contact the customer service for them to manually email you the label, which in my experience does not fit in the typical label print format. Also, if you do decide to use this app, be very cautious of your rate calculation and double check with the rate you've contracted with. Initially my rates were slightly skewed upwards, and had I not been proactively cross-checking, I would have been overcharged. There is extreme delay in delivery (reasons outside of pandemic) which the app/tracking system does not disclose with accuracy either.

دار الأجيال

Feb 24, 2020  on Shopify

Useless app. Shipping rates don't work and generating slips doesn't work. And those are the only 2 functions of the app. So as you can see. It is useless!

Sigma Fit

May 19, 2018  on Shopify

Useless, you can't update your default shipping address once the account is updated, can't create shipments in bulk, and no option for assigning data like the order number within the printed shipment.

Fabricandmore

Apr 11, 2016  on Shopify

Hopeless really. The app has not worked once since it was installed despite numerous complaints to Aramex IT here in Dubai. The fields don't populate correctly, the drop down lists appear empty so I can't click on services I require, the currency is only in USD. Thought it would help create shipments but it is only marginally better than Click to Ship which is also constantly full of bugs. We are actually thinking of paying more for shipping with another carrier just so we can have live carrier rates displayed to the customer and avoid all the data entry from Aramex. Shame as the actual delivery service is timely and professional!

Amantelingerie

Apr 06, 2016  on Shopify

Using the app to fulfil orders on http://global.amantelingerie.com/ The app works fine but lacks some functionality such as updating delivery status. The Aramex click to ship service offers much more functionality that the app from what I know.

Scroll to Top