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Customer reviews: Appointment Booking App Apntly

Develop by Shopify

Reviews (1,318)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Apntly Appointment Booking App". Users highlight its ease of integration with Shopify and its straightforward functionality. Many have expressed appreciation for the excellent customer support, notably from Sam, who is consistently praised for his prompt and effective assistance. Merchants find the app particularly beneficial in simplifying booking processes, with many favoring it over previous solutions they have used.

Key Strengths

  • Seamless integration with Shopify and ease of setup
  • Exceptional customer service with quick response times
  • Highly customizable features to fit different business needs
  • User-friendly interface and intuitive design
  • Cost-effective pricing structure
  • Reliable follow-up system to avoid missed appointments
  • Flexibility in handling different types of bookings

Common Concerns

  • Some users experienced a delay in appointment time updates
  • The need for improvements in spell/grammar checking in modals and emails

Final Thoughts

"Apntly Appointment Booking App" has received overwhelmingly positive feedback from merchants, who appreciate its ease of use, integration capabilities, and outstanding customer service. Despite some minor concerns, the app is well-received for its functionality and customization options, making it a valuable tool for businesses looking to streamline their appointment booking process.

Asherah Jewellery

Jan 05, 2026  on Shopify

Bprimal Footwear

Jan 04, 2026  on Shopify

Easy to use and set up. Very Helpful support

Zendira

Jan 04, 2026  on Shopify

Needed an app for booking appointments at an event booth. I reached out to support (hi Sam) at 3pm on a Sunday afternoon and I had it all ready to go in 30 minutes. We used a different app for a previous event and this one was half the price, so we had to try it.

Turello Racing

Jan 04, 2026  on Shopify

This is exactly what I needed, it does everything it says it will and support has unbelievable support for a beginner like me

Fleur Reverie

Jan 03, 2026  on Shopify

An awesome app, very easy to use. It has been successful on all the calls we booked through this app. Sam is very responsive and communication has been fantastic. I would highly recommend this app to any shopify stores.

coconordic

Jan 03, 2026  on Shopify

nice work and patient support

The Botanist Calgary

Jan 02, 2026  on Shopify

I have been very happy with the integration of app with shopify, any roadblocks I have come across the tech support is very fast and direct, always solving the issues. I have used many booking softwares over the years being a service provider and aptly has bee easy to use as well as well priced subscription tears especially compared to some bigger booking apps.

Dott.ssa Giada Guidi

Dec 28, 2025  on Shopify

Appointly is very functional and easy to use. Support is extremely responsive and helpful — overall a great app!

Kouross

Dec 26, 2025  on Shopify

App is very easy to use. My biggest fear was not being able to separate the product page and the form button. But their support helped me set it all up and now it just work the way i want it to.

Radical Creative Business Solutions

Dec 24, 2025  on Shopify

So far so good with this app & their support!! I've not actually booked any services through it yet, but the setup was easy and integration with Google Calendar & Zoom was seamless. I contacted Sam on their support team to help me add the button to the appropriate service page as I had some custom code on my products that was blocking this app's button - and Sam had this done perfectly within 24 hours. They responded promptly to let me know and even offered to make further customizations to the booking popup modal to match my theme (wasn't needed, but still very nice of them to offer!) Very affordable for the pro plan (only $9 per month) and great support! Keep up the good work, team! :)

Pen Realm

Dec 23, 2025  on Shopify

Great app that does exactly what I need it to do. Setup was straightforward, the features are intuitive, and everything has worked smoothly right from installation. I did run into a small hiccup early on, but the support team responded quickly and resolved the issue without any hassle. Their responsiveness and knowledge really stand out, and it’s clear they care about both the product and their users. If you’re on the fence, I’d absolutely recommend it.

fishin' with Fergy

Dec 22, 2025  on Shopify

Easy to use and setup and very well priced. Customer service is good with the developer replying to my setup questions personally and making suggestions on making my page look better. Highly recommend

A Diamond in the North

Dec 22, 2025  on Shopify

I switched from Square appointments to Apntly because I wanted one seamless flow of payments through only one platform (Shopify), and this is the best app. It has everything you would need and great customer service. They are super fast to respond and help with anything you need help with! I highly recommend!

Thrive High Co.

Dec 17, 2025  on Shopify

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Cool Girl Nails

Dec 16, 2025  on Shopify

Super easy to sign up and put in all your info and they help customize to your brand colors! and customer service is super helpful!

KHAD

Dec 16, 2025  on Shopify

They app is very seamless and easy to navigate, i love the fact that the help chat is a real person and not a bot, that way my issues are resolved in a timely manner.

Phat Bath & Body

Dec 15, 2025  on Shopify

I am very happy with this app. I use it on both of my websites and have found it to be very useful and fairly easy to setup. I'm a little tech savvy, but no where near a developer level and Sam has been there to help, with a response time of less than 10 minutes day or night. The price for the app I find to be extremely reasonable for the tons of features it provide. Definitely recommend this app for small business booking.

This Time Tomorrow

Dec 15, 2025  on Shopify

Pretty easy to use. Sam responded to my troubleshooting request and solved the problem for me immediately.

Creative Strands

Dec 12, 2025  on Shopify

They were very helpful and quick to assist with any questions I had!

American Pastime Sports

Dec 11, 2025  on Shopify

This is well-built, reliable booking solution with excellent customer support. We have tried several 3rd party software booking apps to date and have wanted to build a Shopify site for years. Until now we were not able to find a reservation software dynamic enough for our business using Shopify. We recommend Apntly for any business needing to book appointments as its primary revenue stream. Thank you!

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