Reviews: CS Amazon Sync

Customer reviews: CS Amazon Integration & Sync

Reviews (215)

Overall rating

5

87
4

4
3

3
2

6
1

14

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
Seamless setup for some users, leading to efficient product setup and sales processes.
Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

Frequent technical issues and bugs, such as syncing problems with Amazon.
Lack of timely resolution for ongoing issues.
Setup process perceived as complex and cumbersome by some users.
Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

DamDamGo

May 20, 2024 on Shopify

since yesterday it seems to have been able to import orders normally, I hope that in the future there will not be a similar situation, and the solution to the problem is also very long, but thank you very much for your help!

Béa Fertility

May 14, 2024 on Shopify

I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!

Crystalbloomaromatics

Apr 18, 2024 on Shopify

Ketrson, was fantastic, showed me how to work this great app, worked smoothly and easily.

COLLOSEUM Fashion

Feb 21, 2024 on Shopify

Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.

Valquer®

Jan 08, 2024 on Shopify

Estamos probando el modulo y la verdad que nos va genial. Además la gente de soporte es muy amable y atienden las necesidades y dudas que van surgiendo. Muy valorable y agradecido.

Wing Light Art Designs

Jul 06, 2023 on Shopify

Keterson was so patient with me!! I had numerous calls with him and he handheld through the whole process. The app is proving to be very detailed but the models he helped me create will be gamechangers in terms of building my listings quickly. Thank you!!!

Cool Water Products

Apr 17, 2023 on Shopify

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service. "Hi Chris, Thank you for your message. We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible. We wish you a very pleasant day. Kind regards,"