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Customer reviews: CS Amazon Integration & Sync

Develop by Shopify

Reviews (211)

Overall rating
4.1

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

  • Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
  • Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
  • Seamless setup for some users, leading to efficient product setup and sales processes.
  • Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

  • Frequent technical issues and bugs, such as syncing problems with Amazon.
  • Lack of timely resolution for ongoing issues.
  • Setup process perceived as complex and cumbersome by some users.
  • Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

Udder Delight Natural Skincare

Oct 06, 2024  on Shopify

It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it! Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!

VacationGrabs

Sep 30, 2024  on Shopify

5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!

TRAVEL ACCESSORIES

Sep 19, 2024  on Shopify

You was very professional and patient. Well recommended, The app was fantastic

pimpoya

Sep 18, 2024  on Shopify

excelente servicio, me atendieron con una amabilidad increíble , me hablo en español y resulta que habla ingles y francés así que fue muy fácil la comunicación y muy cortes, tubo mucha paciencia para explicarme paso a paso como agregar mis productos a amazon , estoy encantada y los productos se enviaron sin problemas y rápidamente MUCHAS GRACIAS KETERSON NAVARRE , DIOS TE BENDIGA

Coffee King UK

Sep 12, 2024  on Shopify

Very easy to use and a very useful support team.

Memoir Muse Store

Sep 09, 2024  on Shopify

Very helpful. Without him, I will definitely lost! Thank you so much for having this app and also the help center.

Bjorem Speech®

Sep 03, 2024  on Shopify

Wow, this app is a LIFE SAVER! We have really low shipping rates on Shopify that beat Amazon so shipping Amazon orders from Shopify saves us so much money! This app does it for you. It was seamless set-up and when I needed help Harvey helped in a snap! The other feature I love is you can set rules, for example I can mark-up my products sold from my store on Amazon by a certain % to help cover cost of Amazon fees and shipping. Brilliant!

BlissfulTrendz

Sep 02, 2024  on Shopify

keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.

HELIOS OASIS

Aug 29, 2024  on Shopify

Got started selling and Keterson was awesome and help me with the set up.

LivingLifeToo

Aug 28, 2024  on Shopify

Great technical support even for a Newbie like myself. Very happy, thanks.

Wairua Beauty

Aug 24, 2024  on Shopify

Naivri

Aug 22, 2024  on Shopify

Great Support and loved the app, Never seen integration app like this.

Cape Coffee Beans

Aug 22, 2024  on Shopify

Simple, easy to use. Does everything we've needed so far. The dev is super responsive and helpful

Sakan Dubai

Aug 13, 2024  on Shopify

Microfibre World

Aug 07, 2024  on Shopify

Keterson is so so helpful! It's a bit of a process to get your head around the product uploads. So having his insights & understanding has been great! He is informative and always willing to talk overtime to complete the uploads and make sure that we are comfortable.

seeJesus

Aug 07, 2024  on Shopify

Harvey V. has been a huge help in thinking through how to set up this extension to meet my store's specific business needs. From brainstorming configuration ideas to sending screenshots to actually adjusting my settings himself, he's supported me well through this process. Thank you, Harvey, for your patience, diligence, and excellent work!

Creating Constellations

Aug 04, 2024  on Shopify

Very helpful support

BassiniBoutique.it

Aug 01, 2024  on Shopify

Ho istallato da poco questa app, che trovo molto intuitiva e molto facile da gestire. Grazie a Harvey sto imparando a gestirla e per ora sono molto contenta. Grazie per ottima assistenza!!!

CASSIEL CLO

Jul 31, 2024  on Shopify

Incredible help with setting up from start to finish. Very attentive, going above and beyond to get me intergraded. Keterson was amazing.

naturesturn.com

Jul 30, 2024  on Shopify

Helpful customer support.

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