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Customer reviews: CS Amazon Product Sync

Develop by Feed.Biz

Reviews (204)

Overall rating
4.2

What Merchants Think

Overall, "CS Amazon Sync" receives mixed reviews from merchants. Many users appreciate the app for its comprehensive functionality and the exceptional support provided by team members like Harvey and Keterson, which has made navigating the complexities of selling on Amazon more manageable. However, there are notable complaints about technical issues, setup difficulties, and customer support responsiveness, which has affected some users' experiences negatively.

Key Strengths

  • Excellent customer support, especially from Harvey and Keterson, praised for being helpful and patient.
  • Comprehensive feature set, allowing for rich data integration between Shopify and Amazon.
  • Seamless setup for some users, leading to efficient product setup and sales processes.
  • Functionality that helps optimize and manage Amazon listings and order syncing.

Common Concerns

  • Frequent technical issues and bugs, such as syncing problems with Amazon.
  • Lack of timely resolution for ongoing issues.
  • Setup process perceived as complex and cumbersome by some users.
  • Customer support is not always responsive or effective in addressing issues.

Final Thoughts

"CS Amazon Sync" provides valuable tools and features for merchants aiming to integrate their Shopify and Amazon stores. While the app's potential is recognized by many, technical issues and inconsistencies in customer support limit its overall effectiveness. Continued enhancements in reliability and service could significantly improve user satisfaction and make it an essential tool for e-commerce integration.

The Brighton Group UK

Feb 25, 2025  on Shopify

Super easy onboarding and support. It seems a lot more robust than what we were using before. Big thanks to Harvey for making it so easy!

Full Health Designs

Feb 13, 2025  on Shopify

Harvey was great. He responded quickly, was clear in his communication, and solved my problem!

Chantress Creations

Feb 13, 2025  on Shopify

Great customer service and help. All my questions were answered and then some! Everything was properly explained, I didn't feel rushed and the door was left open for me to get additional help later. I highly recommend using the app to help get your business and products up and running smoothly!

Siia Cosmetics

Feb 05, 2025  on Shopify

I had a great experience with CS Amazon Sync, and I want to give a special thanks to Harvey for his outstanding support. He provided clear and detailed explanations, making the process easy to understand. Even though I had a lot of questions, he patiently answered each one step by step, ensuring that I fully understood everything. His guidance was incredibly helpful, and I truly appreciate his professionalism and expertise. Highly recommend CS Amazon Sync and Harvey’s support!

CANISALFA

Jan 14, 2025  on Shopify

App seems to be great. It integrates fully with my Amazon FBA and seems very simple to use.

Sami's Jackets

Jan 05, 2025  on Shopify

the costumer support is great and the helped me with the integration into Amazon and this was so helpful

eMotors Warehouse

Dec 19, 2024  on Shopify

Best Customer service

My Store

Dec 06, 2024  on Shopify

This App is easy to use. Yes and everyone is so nice.

Belevels MKP

Nov 20, 2024  on Shopify

La aplicación tiene un montón de opciones y nos está funcionando muy bien desde hace más de 6 meses. Hoy por primera vez hemos utilizado su soporte y Harvey nos ha tratado con todo interés y ha solventado una situación problemática para nosotros. Muchas gracias a todo el equipo.

SUBURBAN NOIZE RECORDS

Nov 13, 2024  on Shopify

Amazing service and very happy with this!!

Ryann + Rose

Nov 12, 2024  on Shopify

The Spruill Agency Shop

Nov 09, 2024  on Shopify

The customer service is very high quality and I am really enjoying the experience.

PRObiom

Oct 24, 2024  on Shopify

In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.

HotShopOffer

Oct 24, 2024  on Shopify

Siqual-Design

Oct 17, 2024  on Shopify

Foarte ok aplicatia, iar cei de la suport sunt foarte ok, ne ajuta mereu si raspund rapid.

WAIS SHOP

Oct 15, 2024  on Shopify

Udder Delight Natural Skincare

Oct 06, 2024  on Shopify

It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it! Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!

VacationGrabs

Sep 30, 2024  on Shopify

5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!

TRAVEL ACCESSORIES

Sep 19, 2024  on Shopify

You was very professional and patient. Well recommended, The app was fantastic

pimpoya

Sep 18, 2024  on Shopify

excelente servicio, me atendieron con una amabilidad increíble , me hablo en español y resulta que habla ingles y francés así que fue muy fácil la comunicación y muy cortes, tubo mucha paciencia para explicarme paso a paso como agregar mis productos a amazon , estoy encantada y los productos se enviaron sin problemas y rápidamente MUCHAS GRACIAS KETERSON NAVARRE , DIOS TE BENDIGA

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