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Customer reviews: Searchanise Upsell & Marketing

Develop by Searchanise

Reviews (19)

Overall rating
4.3

What Merchants Think

Overall, merchants have a positive perception of "Searchanise Upsell & Marketing." They find the app straightforward, easy to use, and rich in features that enhance store functionality and boost sales. The support team is often praised for its responsiveness and professionalism. However, some merchants report technical issues and gaps in customer support, which can affect their experience.

Key Strengths

  • Simple and intuitive interface
  • Versatile features that improve customer engagement and sales performance
  • Seamless integration with Shopify and compatibility with the latest themes
  • Rapid and responsive customer support team
  • Customizable product recommendations and upsell widgets
  • Insightful analytics and performance tracking features

Common Concerns

  • Technical issues with app reliability and integration
  • Occasional lack of response from customer support
  • Problems with impression charges when app features are not in use
  • Need for improved communication channels

Final Thoughts

"Searchanise Upsell & Marketing" is a powerful tool for online merchants looking to enhance their marketing strategy and boost sales. While it offers numerous advantageous features, some users experience technical issues and inconsistent support. For those who can navigate its potential hurdles, it remains a valuable asset to their Shopify store operations.

MOTOVEIKALS 21

Dec 13, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ We couldn't be happier with Searchanise Upsell app! The app is incredibly straightforward, easy to use, and packed with useful features that have significantly enhanced our store's functionality. The real standout, though, is their exceptional customer service. The team went above and beyond to help us with the setup, answering all our questions promptly and providing outstanding support. It’s rare to find a company that’s as professional and dedicated as they are. If you’re looking for a reliable app with fantastic support to boost your sales, Searchanise Upsell is the way to go. Highly recommended!

Luca's Gift

Dec 08, 2024  on Shopify

We have been looking for Smart and Clean upsell app for Lucasgift for a long time. The answer come from our long term partner Searchanise! We have been using their main app for our Search bar and now we added 1 more app to our long-term business partnership. Great team, great products and great support. This is how Online business should work. I cannot recommend them enough!

Cityluxe

Jul 19, 2024  on Shopify

The Vital Upsell, Geo Popup & Fomo app has become an indispensable tool in our store’s operations. Its versatility and robust features have significantly enhanced our customer engagement and sales performance. The app’s integration with Shopify is seamless, and its compatibility with the latest themes ensures a smooth user experience. One of the standout features is the rapid and responsive customer support. Whenever we have questions or need assistance, the support team replies immediately and goes above and beyond to meet our needs. This level of dedication is truly commendable and adds immense value to the app. The app offers a variety of functionalities that cater to different aspects of our marketing strategy. The Multi-Announcement Bar and Countdown Timer are excellent for highlighting special offers and creating a sense of urgency, driving more sales. The Free Shipping Bar has been instrumental in increasing our average cart value, motivating customers to add more items to their carts to reach the free shipping threshold. We also appreciate the customizable product recommendations and upsell widgets, which have helped improve the user experience and boost our sales. The analytics and performance tracking features provide valuable insights that allow us to make informed decisions and optimize our strategies further. Highly recommended app!

Bakkali

May 24, 2024  on Shopify

Great team and super responsive! When you have a question, they get back to you within the day with an answer. Stacey helped me problem solves issues I was having with getting the widget live. And then also helped me with changes to the code to tweak visual appearance of buttons.

Multisport

Apr 01, 2024  on Shopify

This app helped me create and tune cross-sell widgets the way I wanted (customisation settings exceed all of the competitors I tried). It also features useful bars and popups to experiment with, which is convenient to have in one reliable app instead of a handful. The support team is helpful and quick to answer, which I find very important. Definitely worth trying out

Coastal Gifts Inc

Dec 25, 2023  on Shopify

Update (12-25-23): JudgeMe integration is not the big issue i could live without that. The app is still not working (reintegrating) I sent a pic of the error messages I get and there has been no resolution, so it shows the same items all the time and no changes are happening. I feel there is something deeper wrong with the platform . I would think other customers would notice it as well but maybe they don't test their site as much as I do. I want to give my customers an excellent experience, but I can't do that when the app doesn't refresh for over 12 days now and the most important days. Also this issue of saying I have used over 5000 impressions and most of the time it hasn't even been used on the website it was off on my theme. So customers that are paying for using this app are getting charged for impressions even if they have it turned off on the theme. I wish the app was more reliable. I know your dev team was giving me unlimited impressions but that does me no good if I can't use them. Update: Tried this app again and still having a lot of trouble with it. Customer support does not exist. I had conflicts from the app in my theme so I had to immediately turn it off. no response to my emails so I'm uninstalling. UPDATE: Today 5-4-23 I opened the app and it asked me to set up and choose a plan even though there is only a free plan. When I opened the app ALL OF MY SETTINGS and UPSELLS were gone so that affected my website with alot of white space. I don't understand what is going on but i wish they would have left the upsell on Searchanise. This is a joke. Reply to response from Bolide: I put in 2 support tickets within your app. Maybe look into that as we think your are just not responding. Until I updated the review, and I am contacted within a couple of hours. I love searchanise but I’m not loving the fact that we are being forced over to bolide for upsell and cross selling. I have had a lot of problems. When I have problems with searchanise they are quick to resolve the issues I face. Communication is very important Update: Continued issues and there is no support. Been waiting over 10 days and no response. They just added a channel so customers can offer suggestions or comments and the support is very poor. I know its free but you need to support your app. Update: All issues have been resolved and working. Thank you for all your help. I have had nothing but problems since downloading this app. The widgets turn there self off after activating so they will not show on the website at all. Took 4 days to get a response as they are very busy, it has be fixed 4-6-23. I was referred by Searchanise App and this is the same company. I get excellent customer service from Searchanise. Glad to see the Searchanise/BolideAI support for this app is just as incredible.

北海道画廊

Dec 07, 2023  on Shopify

Very pleased with your quick response to the problem. Thank you very much. I am submitting my request here because I cannot send Feature Requests from within the app. I would like to display any meta fields in the upsell and cross-sell list items.

Betty's Promos Plus, LLC

Nov 30, 2023  on Shopify

Works well so far. Devs have been easy to work with and helped me match previous CSS that was used in Searchanise Upsell & Marketing.

Meghvi

Aug 04, 2023  on Shopify

So many great features all in one app. I've been using different apps for a few years now and this is definitely the best for upsells & cross-sells, display banner and free shipping bar, discount popup, email collection bar etc. Highly recommended for growing stores

Lighting Originals

Apr 21, 2023  on Shopify

BolideAI was fantastic with our install, and when we had a feature request they told us that it wasn't yet on the roadmap. Within a couple of weeks they put it on the roadmap, with a close ETA!

Rustikhaus

Jan 25, 2023  on Shopify

Great free app with many useful functions and also a responsive support. Would definitely recommend it.

13 Fifty Apparel

Dec 29, 2022  on Shopify

The app works great on the website and easy to design. Customer support works great to improve the app.

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