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Customer reviews: Algolia AI Search & Discovery

Develop by Algolia

Reviews (38)

Overall rating
3.5

What Merchants Think

Merchants find "Algolia AI Search & Discovery" to be a powerful and effective tool that enhances the search and discovery experience on their e-commerce platforms. Many praise its ability to significantly improve search functionality and conversion rates through advanced customization and AI-driven recommendations. Users often highlight the positive impact of the app on their business operations and appreciate the continuously evolving features. However, the technical setup demands are noted as a drawback by some users.

Key Strengths

  • Robust customization options for tailored search results
  • Highly responsive and helpful customer success and support teams
  • Dynamic re-ranking features that boost product visibility
  • Improvements in conversion rates and user experience
  • Seamless integration with platforms like Shopify and WordPress
  • Advanced analytics and A/B testing capabilities for better insights

Common Concerns

  • Requires a full stack developer for initial setup
  • Lack of a plug-and-play setup and in-app dashboard for customization
  • Some users report slow response times from support for technical issues
  • Initial setup and configuration could be complex for non-technical users

Final Thoughts

Overall, "Algolia AI Search & Discovery" receives strong praise for its positive impact on search functionality and business outcomes. While its setup requires technical skills, the investment in configuration is often deemed worthwhile for the superior search experiences it delivers. The app is notably supported by a dedicated customer service team, making it highly recommended for merchants looking to enhance their e-commerce platforms.

ONYX DEV

Apr 11, 2025  on Shopify

The on-boarding process is basically non-exist. I installed the app via. app store, and all you get is a page with a "Get started" button. Clicked on the button and being redirected to a account register page, after the registration, being redirected back to Shopify app admin page, nothing happens. I refreshed the page, now It is asking credentials such as API keys, which I never been informed about. I didn't even know my account was successfully created or not. Already here, I stopped using the app. If the start phase is this difficult and not userfriendly, how can I expect the UI and features in the app are userfriendly?

TripleClamp Moto Canada

Apr 08, 2025  on Shopify

It is definitely not a straight forward implementation which requires support and that is pretty much none-existent unless you commit to min $12,000 USD a year. Terrible support with pay as you go plan. We have tickets over 20 days old not answered.

PartsHouse

Oct 09, 2024  on Shopify

No support at all!!

Vape 360 Uk

Apr 29, 2024  on Shopify

Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.

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