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Customer reviews: Algolia AI Search & Discovery

Develop by Algolia

Reviews (43)

Overall rating
4

What Merchants Think

Merchants find "Algolia AI Search & Discovery" to be a powerful and effective tool that enhances the search and discovery experience on their e-commerce platforms. Many praise its ability to significantly improve search functionality and conversion rates through advanced customization and AI-driven recommendations. Users often highlight the positive impact of the app on their business operations and appreciate the continuously evolving features. However, the technical setup demands are noted as a drawback by some users.

Key Strengths

  • Robust customization options for tailored search results
  • Highly responsive and helpful customer success and support teams
  • Dynamic re-ranking features that boost product visibility
  • Improvements in conversion rates and user experience
  • Seamless integration with platforms like Shopify and WordPress
  • Advanced analytics and A/B testing capabilities for better insights

Common Concerns

  • Requires a full stack developer for initial setup
  • Lack of a plug-and-play setup and in-app dashboard for customization
  • Some users report slow response times from support for technical issues
  • Initial setup and configuration could be complex for non-technical users

Final Thoughts

Overall, "Algolia AI Search & Discovery" receives strong praise for its positive impact on search functionality and business outcomes. While its setup requires technical skills, the investment in configuration is often deemed worthwhile for the superior search experiences it delivers. The app is notably supported by a dedicated customer service team, making it highly recommended for merchants looking to enhance their e-commerce platforms.

Corelle, Pyrex & Corningware Official Site

Nov 04, 2024  on Shopify

Algolia is a powerhouse when it comes to search functionality. The robust customization options allow for highly tailored search results that enhance user experience and drive conversion. Their customer success team has been incredibly supportive throughout our integration, providing valuable insights and guidance to help us maximize the platform's potential. Algolia is a valuable asset for any DTC brand committed to improving their e-commerce search experience.

Electric Fireplaces Direct

Oct 29, 2024  on Shopify

Love this app! Tons of flexibility around ranking factors, using tags or metafields. We also have enjoyed using the dynamic re-ranking feature which boosts our products based on CTR and CVR

SBD Online

Aug 20, 2024  on Shopify

We have several stores we manage and were having issues with search and filtering. Algolia has been an amazing tool for our team presenting results quickly, giving us more control over the results that are returned and providing us with great support.

Glue Store

Aug 14, 2024  on Shopify

Algolia is a great product and we are very happy with it. This has drastically improved our search and merch experience through AI recommendations and other automations. The platform is always evolving and we can't wait to see the new features. The Algolia app works well with Shopify. It does not provide a frontend framework though so this is something your developer team will need to implement with Algolia. Also their support and CSM are very responsive and we have always been able to find commercial and technical solutions.

Lyle & Scott

Aug 01, 2024  on Shopify

I recommend Algolia 100% - When launched our online store we used different apps for product discovery functionalities, it was always complex and the results obtained never made sense. Algolia's app is the best in the market, truly using AI and data smartly and easily, plus continuously evolving and developing new features and always getting excellent support from their team from a technical but also commercial perspective.

Cinna Rolls

Jun 13, 2024  on Shopify

I have worked on Algolia implementations for other software stacks, and I can tell that the integration with Shopify facilitates a lot of work that you would need to do if you need to build this integration from scratch. This App doesn't provide out of box functionalities for design, etc. so it might need some adjustment and customisations to fit your needs in terms of design. That said, the most valuable thing this App provides is the access to first in class e-commerce technology for Search & Discovery without doing a lot of work.

KU-VASU

Jun 11, 2024  on Shopify

Very easy to setup, just a few button clicks. The Search result page was easy to customise and I could easily blend it to look like my website. From no search ability to a great search functionality in matter of minutes - that's what I loved about it. Great search results as expected and I also tried their new NeuralSearch product which enables me to support multi-language semantic search in less than an hour. Very Exciting.

Vape 360 Uk

Apr 29, 2024  on Shopify

Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.

Floret Flower Farm

Mar 01, 2024  on Shopify

Algolia has been a great investment in helping us aggregate search records across different WordPress and Shopify environments. Their support has been invaluable -- from presales to post-launch questions. The product itself works great and tying into the API to customize our results pages was very straightforward. We highly recommend Algolia.

Veynd

Feb 22, 2024  on Shopify

I've used Algolia for a few years now, originally with the full API integration, and now with the Shopify app and I've been really impressed with both. Investment in the set-up and configuration is definitely worth the output - it's such a powerful tool. Algolia's re-ranking in our collection pages and search results improved our click throughs and conversion enough to quickly pay for the license. I know this because of the ability to A/B test in the tool, coupled with visible and detailed analytics. Would definitely recommend.

Việt Music

Mar 31, 2023  on Shopify

It is very difficult to set up and use. You need an IT expert to be able to use this application. I've spent days trying to find a way to use it, but it doesn't work. The support team responds very slowly.

Smai

Jun 15, 2017  on Shopify

After reading one of the bad reviews below, I checked and found I was experiencing the same issue on my iPhone. I contacted support and they got back pretty much straight away. After 2 days of some back and forth to try to troubleshoot the problem, Matthieu has been a pleasure to work with, and helped me fixed the problem (so yes, there is a quick and easy fix for it!). They have since written a public post with the resolution https://discourse.algolia.com/t/ios-issues-with-our-shopify-autocomplete/1653 Apart from this little problem, the app itself is great, and we've been able to manipulate it to work with our retail/wholesale store. This has really helped search for both our customers and customer support team, and also makes training new employees easier. Check it out on www.smai.com.au Thanks Matthieu and Algolia Search! Great app and great service! :)

Parispousse

Feb 15, 2017  on Shopify

Good customer support The search page is pretty fast! It's going to be the main structure of my collections pages

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