Track by Alaiko

Develop by Shopify

$99-$599

/ Month

10 Days Free Trial

Custom Tracking software for 360° Post Purchase Experience

Customizable branding

Automated updates

Klaviyo integration

Integrated tracking

Shipment control

About Track by Alaiko

Launched Aug 21, 2022

Built by Shopify

Address

Knysna, WC, ZA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Create a 360° post purchase experience to retain customers when they are most receptive

Building on the experience from our holistic fulfilment offering, Alaiko has expanded it's product portfolio with a stand-alone Tracking software to support e-commerce brands in bringing their Post Purchase communication to the next level 🚀 By launching their own shipping communication (via Klaviyo mail) and tracking page (in shopify), shops will create a whole new marketing channel to re-capture customer touchpoints that were previously lost to carriers and turn them into repeat customers!

Automated shipping communication: Provide proactive updates in real time
Integrated tracking page into your shop: Boost conversion
Klaviyo integration: Guarantee for fast onboarding & efficient maintenance
Customization: Increase brand experience & customer retention
Shipment Controlling: Keep track of the progress of placed orders

Pros

Enhances post-purchase experience by utilizing a stand-alone tracking software
Creates a new marketing channel by integrating a custom tracking page in Shopify
Automated shipping communication for real-time proactive updates
Integration with Klaviyo for swift onboarding and efficient maintenance
Provides opportunities for customization to improve brand experience and customer retention
Enables shipment controlling to monitor order progress
Potential to transform customer touchpoints into repeat customers

Cons

The implementation may require technical knowledge, particularly if not familiar with Klaviyo or Shopify
Might be limited to e-commerce platforms with Klaviyo and Shopify integration
Potential dependency on external platforms for full functionality, which could limit customization flexibility

Top Helpful Reviews

InnoNature

Nov 29, 2023 on Shopify

I highly recommend this app for enhancing customer experience through proactive status emails and simultaneous reduction of support tickets. It effectively lowered our support volume, enabling us to craft superior customer journeys. Our clients now embrace our brand more warmly, making it a valuable addition to our comprehensive fulfillment services. It operates seamlessly and is overseen by an excellent team, promptly addressing inquiries and aiding in the setup process from beginning to end.

Josephinenhütte

Aug 08, 2023 on Shopify

Was looking for a solution that works both in the EU (DHL, UPS) and US (Amazon, USPS, UPS) and is affordable while working well with Klaviyo. This tool is great and support is very responsive. Highly recommend the App to anyone who is looking to improve the customer experience with pro-active status emails and reducing customer support tickets at the same time.

dais

Jan 09, 2023 on Shopify

Works flawlessly and is managed by a great team who are quick to answer any questions and help with the set-up from start to finish!

Bumpli

Jan 02, 2023 on Shopify

Where is my package - Track by Alaiko. This tool helped us to significantly reduce our support volume and allowed us to create even better customer journeys for our clients. Our customers are now more receptive to our brand and it's been a great addition to our holistic fulfillment service offering. If you're looking to own your shipping communication and provide your customers with a transparent and personalized shipping experience, I highly recommend Track by Alaiko. Enis Ayari