Cash-on-delivery orders can create avoidable fulfillment work when customers are unreachable or no longer want the order. Akeed helps merchants confirm COD orders on WhatsApp before shipping. When a COD order is created, Akeed sends a branded WhatsApp confirmation messages and records the customer response. Merchants can track confirmed, canceled, and pending orders in the dashboard, then review Shopify order tags before fulfillment. Merchants can control when confirmation messages are sent.

• Sends WhatsApp confirmation messages for new COD orders
• Tracks confirmed, canceled, and pending customer responses
• Shows COD confirmation metrics in a merchant dashboard
• Control the confirmation flow (delay confirmation, follow-up, quiet hours)
• Adds Shopify order tags after customer responses