What Merchants Think

The "Razorpay Affordability Widget" has received mixed feedback from merchants. While some appreciate the app's potential to enhance customer experience through EMI options, others are frustrated with activation issues and the lack of prompt customer support. Many express dissatisfaction with the app's functionality, indicating recurring technical problems that hinder its effectiveness.

Key Strengths

• Displays EMI options on the product page, which is appreciated by users.
• Responsive and helpful customer service from certain team members.
• Potential to enhance customer payment experience.

Common Concerns

• Frequent reports of the widget not appearing on product pages or not functioning properly.
• Concerns over the app's setup and activation process being unclear or ineffective.
• Mixed experiences with customer support; some find it lacking while others had satisfactory resolutions.
• Unexpected monthly charges for what was marketed as a free service.
• Overall dissatisfaction with the app's ability to go live and function as intended.

Final Thoughts

Overall, the "Razorpay Affordability Widget" struggles with consistent performance and user satisfaction. While it holds promise in enhancing online shopping experiences, the technical issues and communication surrounding its launch and support need significant improvements. Merchants looking to leverage its benefits should be prepared for potential challenges and ensure they have access to reliable customer support.