Reviews: Razorpay Affordability Widget

Customer reviews: Razorpay Affordability Widget

Reviews (27)

Overall rating

2.1

5

3
4

1
3

1
2
1

13

What Merchants Think

The "Razorpay Affordability Widget" has received mixed feedback from merchants. While some appreciate the app's potential to enhance customer experience through EMI options, others are frustrated with activation issues and the lack of prompt customer support. Many express dissatisfaction with the app's functionality, indicating recurring technical problems that hinder its effectiveness.

Key Strengths

Displays EMI options on the product page, which is appreciated by users.
Responsive and helpful customer service from certain team members.
Potential to enhance customer payment experience.

Common Concerns

Frequent reports of the widget not appearing on product pages or not functioning properly.
Concerns over the app's setup and activation process being unclear or ineffective.
Mixed experiences with customer support; some find it lacking while others had satisfactory resolutions.
Unexpected monthly charges for what was marketed as a free service.
Overall dissatisfaction with the app's ability to go live and function as intended.

Final Thoughts

Overall, the "Razorpay Affordability Widget" struggles with consistent performance and user satisfaction. While it holds promise in enhancing online shopping experiences, the technical issues and communication surrounding its launch and support need significant improvements. Merchants looking to leverage its benefits should be prepared for potential challenges and ensure they have access to reliable customer support.

Sai Creations Watches

Feb 26, 2025 on Shopify

Dear Razorpay Support Team, I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store. This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions. I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Sai Creations Watches

Outdoor Furniture - Braid & Rope, Most Reliable & Affordable Outdoor Furniture, Best Luxury Outdoor Furniture - LUXOX®

Nov 25, 2024 on Shopify

This app is not working in my store. I am chasing the team to get the help and get it activated but i am now tired after trying 6 months

Billa Zliidia

Oct 17, 2024 on Shopify

Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward.

MERKCLUB

Apr 29, 2024 on Shopify

I had faced an issue with the widget tried and failed to add to my theme..super thanks to the Razorpay team! Very prompt on reaching me out and resolving the issue for me.. wonderful support! Thank you so much

Motorsche

Apr 19, 2024 on Shopify

They promoted as a free widget, but today I received an email stating that it would be approx. ₹1800 a month which is too high for this, will look on to move away from Razorpay and lookout for alternatives.

Tazo Home

Apr 18, 2024 on Shopify

Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward. The customer support is non-existent and other founders have given us the feedback that this is how they operate. Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated. Would not recommend installing!

MERKCLUB

Apr 18, 2024 on Shopify

As the other reviews have stated, the button does not appear even after adding it to the product page. pls help!

KriyaFit

Mar 28, 2024 on Shopify

The Razorpay Affordability Widget helped us by displaying EMI options which helped customers view all the EMI options on the product page itself, although we have run into some issues, their product team esp. Shravani was helpful and responsive to navigate us through them!

Powerlifting Vault

Feb 07, 2024 on Shopify

As the other reviews have stated, the button does not appear even after adding it to the product page. Update: The Razorpay team contacted me and resolved my issue and the app seems to be working fine, would recommend it.

Blinkcarts

Dec 30, 2023 on Shopify

App not working after installing, cannot see it under pricing section even after making changes in the theme.