While on the trial, we had an issue with our affiliate links. The store had generated links to our old domain instead of the new one. I reached out via email for support (probably after hours, on a weekend). Tho it was at an unusual time, I received an email back regarding the issue, along with chat support around the same time. For not having a support number to call, I do feel like this was the highest level of support possible, if not above and beyond. The issue was resolved and we're moving forward with this platform. For the most part, it's easy to use and pretty user-friendly.

Lina was so helpful providing support for up_promote affiliate referrals. She really made the process so much easier.

Tommy was excellent and very helpful with me sorting a program

Super helpful!!

Mina provided fast and reliable support.

Top notch customer service. thank you Mina!

Excellent, Tanie was great and efficient... i recommend her for support <3

I had an issue with the App staying at a endless loading loop after adding it as a section block on the affiliate program landing page. Long story short, it had to to with the CSP of the theme blocking the API request. I reached out the support team, which escalated the request to their dev team and. On the following day, I already had a follow up on the chat. After a few back and forth words here and there, I was able to solve the problem. Nick was the bridge between the dev team and myself to make it all possible. Please, kindly give Nick a raise.

Huge thanks to Evans for the outstanding support! Very professional, responsive, and helpful. Highly appreciated! Truly one of the best customer service experiences I’ve had.

Evan a été très efficace et agréable, merci à lui!

Mina was great help! She resolved all my question very quick, and one thing she wasn't able to do right away she was cool about it and forwarded it to dev team for further check. Thank you

Excellent support and great first impression! We’re just starting to use the app, but the support — especially from Tanie — has been fast, clear, and effective. It’s great to see real results right from the beginning.

Great app and support, definitely recommended!

Thank Tommy for his support and help — and for the great suggestions as well!