I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed. However, the app’s current tracking logic has a major drawback: For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments. Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed. While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.

excellent customer service, but i failed to attract any affiliate due to what i believe is a relative opacity of the program versus what i expected. In any case, a total failure for my business.

I am still getting a feel for the app as I am yet to work with Affiliates. I do think that Having Affiliates already linked to your Program would bring in more customers. Its not easy Finding Affiliates especially if your Store name is not known yet. Based on the help i just received, Evans was quick to respond and assist with my questions. The only problem i have is trying find Affiliates. I wish it was easier on this app unless i am mistaken.

Very well-structured app. Some of the most important features are not included in the Growth plan.

This app covers the basics, but there are quite a few features I'd love to see implemented. But my support with Tanie is 5 STARS she was quick and responsive and had my issue resolved within seconds. Thanks for your support!

Barney was very helpful! Great CS. The Youtube video tutorial links are outdated b/c they showcase the "old interface" of managing settings from the website merchaant acct, instead of managing all the settings within the shopify app. It was very confusing for me and wasted a lot of my time. please take them down, not helpful.