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Customer reviews: Jaka Affiliate Marketing

Develop by tipo.io

Reviews (151)

Overall rating
4.8

What Merchants Think

Merchants overall have a positive impression of "Jaka Affiliate Marketing." Many users appreciate how user-friendly and customizable the app is, especially for those integrated with Shopify. The ease of setting up and starting affiliate programs is frequently highlighted, and the app’s support team, particularly Laura, has been praised extensively for responsiveness and helpfulness. However, some users have experienced technical difficulties and occasional support delays.

Key Strengths

  • Ease of setup and seamless integration with Shopify.
  • Highly customizable and packed with useful features.
  • Exceptional customer support, notably from Laura.
  • Offers great value, especially as many features are available for free.
  • Intuitive user interface and ability to create custom domains.

Common Concerns

  • Occasional issues with technical functionality, e.g., setup problems and customization barriers.
  • Some users experienced delayed customer service responses.
  • Minor software bugs, such as spelling errors, which could hinder user experience.
  • Lack of advanced features for affiliates in the current free version.
  • Difficulty in reaching support outside of standard operating hours for some users.

Final Thoughts

"Jaka Affiliate Marketing" is generally well-received by its users for offering a powerful and user-friendly platform for affiliate management. While the app is comprehensive and beneficial for many, a few areas could be improved, particularly in technical support and functionality. As it stands, the app remains a popular tool among Shopify merchants, especially appreciated for its free offering and excellent customer care by the support staff, including frequent mention of Laura's outstanding service.

wooliva

Jan 19, 2025  on Shopify

Dont waste your time with this app, spent a lot of time customizing every email template, pages, to meet my branding. and when i tried to use the custom domain to use, i followed the instructions, but for some reason didnt work. tried to contact the support, they just keep giving me the same instructions, finally when i showed my frustration with the app, they suggested using another app! that's a piece of art support. for any one who doesn't believe me, i have the full chat.

Fine Jewelry US Direct

Nov 25, 2024  on Shopify

I have tried to chat, email, but cannot get a response from anyone.

Altlier

Nov 12, 2024  on Shopify

I have been trying to contact their support for the past 4 days but every time I messaged them on the chat bot they said they are now offline no response no significant documentation on how the functionality works I am really disappointed.

Hibiscus & Vine

Aug 08, 2024  on Shopify

I have tried to set up this seemingly simple app. I am by no means tech savvy, but I am not an idiot. I have two affiliates that are waiting to be approved and every time I took the approved button and never accept it. I’m not sure how people are actually getting in touch with customer service because it does not matter what time I try to contact them. No one is over there. You definitely get what you pay for because this is free and I have received nothing.

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