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Customer reviews: AW Store Locator

Develop by AdvanceWidget

Reviews (36)

Overall rating
5

What Merchants Think

The "AW Store Locator" is generally well-received by merchants, many of whom appreciate its simplicity and effectiveness. The majority of users praise the application for its straightforward functionality and commendable customer support, which frequently resolves issues promptly. However, while most experiences are positive, some users have encountered difficulties during the setup process and issues with support responsiveness, highlighting areas for improvement.

Key Strengths

  • Simple and effective functionality, fulfilling its purpose without complexity.
  • Responsive and helpful customer support, often going above and beyond to resolve issues.
  • User-friendly design with easy installation and global accessibility.
  • Good value for money with a fair and affordable pricing structure.

Common Concerns

  • Occasional difficulties in setting up the app, which can be more complex compared to other apps.
  • Some users experienced delays or lack of response from support.
  • Missing advertised features such as map color customization and unclear embedding instructions.
  • Limited customization options which may not meet all user needs.

Final Thoughts

The "AW Store Locator" is a solid choice for merchants looking for an uncomplicated and efficient store locator solution. Its strong points lie in its simple design and outstanding customer support. While there are areas for improvement, especially regarding setup guidance and feature enhancement, its overall reception is positive, making it a recommendable option for businesses seeking practicality and reliability at a reasonable cost.

Tan Eraser

Jan 23, 2025  on Shopify

Given the other reviews are all 5 stars I am not sure what has gone wrong here but this is the worst experience I have had with a Shopify app in over a decade of using Shopify. 1. I was not given a 7 day free trial as advertised. 2. There is no instruction of how to embed the store locator on a Shopify page. 3. I can’t see any option to change map colour as stated in the description. The layout is not the same as the screenshots here. 4. The support tab does not load properly making it inaccessible. 5. Two emails to support remain unanswered after 5 days. 6. Other reviews mention support via WhatsApp which does not work on my laptop and having to download an app for support is a very poor user experience. I have seen stores using this app effectively and it looks like it should be a great app but sadly the instructions are lacking and the support seems to have disappeared.

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