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Customer reviews: AW Store Locator

Develop by AdvanceWidget

Reviews (32)

Overall rating
5

What Merchants Think

The "AW Store Locator" is generally well-received by merchants, many of whom appreciate its simplicity and effectiveness. The majority of users praise the application for its straightforward functionality and commendable customer support, which frequently resolves issues promptly. However, while most experiences are positive, some users have encountered difficulties during the setup process and issues with support responsiveness, highlighting areas for improvement.

Key Strengths

  • Simple and effective functionality, fulfilling its purpose without complexity.
  • Responsive and helpful customer support, often going above and beyond to resolve issues.
  • User-friendly design with easy installation and global accessibility.
  • Good value for money with a fair and affordable pricing structure.

Common Concerns

  • Occasional difficulties in setting up the app, which can be more complex compared to other apps.
  • Some users experienced delays or lack of response from support.
  • Missing advertised features such as map color customization and unclear embedding instructions.
  • Limited customization options which may not meet all user needs.

Final Thoughts

The "AW Store Locator" is a solid choice for merchants looking for an uncomplicated and efficient store locator solution. Its strong points lie in its simple design and outstanding customer support. While there are areas for improvement, especially regarding setup guidance and feature enhancement, its overall reception is positive, making it a recommendable option for businesses seeking practicality and reliability at a reasonable cost.

Tan Eraser

Jan 23, 2025  on Shopify

Given the other reviews are all 5 stars I am not sure what has gone wrong here but this is the worst experience I have had with a Shopify app in over a decade of using Shopify. 1. I was not given a 7 day free trial as advertised. 2. There is no instruction of how to embed the store locator on a Shopify page. 3. I can’t see any option to change map colour as stated in the description. The layout is not the same as the screenshots here. 4. The support tab does not load properly making it inaccessible. 5. Two emails to support remain unanswered after 5 days. 6. Other reviews mention support via WhatsApp which does not work on my laptop and having to download an app for support is a very poor user experience. I have seen stores using this app effectively and it looks like it should be a great app but sadly the instructions are lacking and the support seems to have disappeared.

The Finds

Oct 24, 2024  on Shopify

A clear app, doing just where it is needed for. Excellent customer support, really friendly and very helpful. Highly recommended.

Thirsties Baby

Sep 22, 2024  on Shopify

I received excellent service in assisting with set-up. It wasn't a straight-forward process for me to get things up and running, but now that things have been custom-edited to work with our theme, the app is very clean and it should be easy enough to maintain. Most store locator apps offers (and charges) for extra bells and whistles that we don't need and aren't looking for. The AW store locator is simple but it does the job for a very reasonable monthly charge.

Relate

Sep 16, 2024  on Shopify

Great customer service experience. The app itself was easy to install and has a simple design. Apparently Shopify updated its policies regarding google (Not sure what or why?). This caused our app to have an error. The owner offered a google Meet, quickly resolved the problem and then too the initiative to offer a handful of modifications to our settings to improve user experience.

REFLECTIVE Berlin

Sep 11, 2024  on Shopify

Pretty simple and straightforward app. When I had troubles with the API key I received immediate support by the developer. Great help, thank you!

Karu Distillery

Sep 09, 2024  on Shopify

Solid and easy to use app that does what it says. The support is next level, very quick and extremely helpful. Would recommend!

Jersey Italian Gravy

Sep 01, 2024  on Shopify

This app is fantastic! The features are simple yet incredibly effective. It does exactly what it promises without any unnecessary complexity. Easy to use, straightforward, and perfect for anyone looking for a no-fuss solution. Highly recommended!

Honey House Naturals

Jun 20, 2024  on Shopify

This app works perfectly with our theme and we received speedy and clear support/solution for a small problem (I needed help with a new page) . If you are looking for a store locator app - I highly recommend AWS. Easy install, user friendly, globally accessible, 5+ stars.

Lula Card Polska

Jun 12, 2024  on Shopify

⭐⭐⭐⭐⭐ Absolutely fantastic app! The support team is top-notch and incredibly responsive, even offering a Google Meet to guide me through the setup process. They are super fast in answering questions and go above and beyond to solve any issues through WhatsApp messaging and video sharing. For someone like me who's not very tech-savvy, this level of support is invaluable. Plus, it's great value for money! Highly recommended!

Beej Farms

Apr 17, 2024  on Shopify

This is an incredibly well-built app, and the customer support is next level! I wish I could give more than 5 stars. I would recommend AW to anyone!

Saiba Homes

Apr 12, 2024  on Shopify

Very responsive and helpful. I needed some aesthetic changes done to the map and text and the developer promptly looked into it and gave solutions. Highly recommend. Good value and good price point.

Capillus

Mar 28, 2024  on Shopify

I was looking for a location map app that had an easy to use interface, great design in both mobile and desktop, quick support response, and affordable price - AW Store Locator has all of those! After testing a few options, I landed on this one since it was the best option in my opinion. The support team helped me with all of my questions and even gave me code I could implement to get my desired look. I highly recommend using this app for any location map needs! I'm very happy with my experience

The Gourmet Granola

Mar 06, 2024  on Shopify

The support provided with this app is top-notch and very responsive, including doing a Google Meet to walk through set up. Unfortunately, we needed more options that were not included in the app. We wanted this app to work for us. Hopefully, with more time, they will add additional features. I did ask for customers to check the map before going live and they found it a bit clunky for our needs. We wish you the best of luck and please reach out when the additional features we spoke about are working. Edit: Highly recommend this app. The developer listened to my concerns and made changes right away with the app. Very impressed!!!

POOLITO

Feb 22, 2024  on Shopify

A little more difficult to set up than other apps but the helpfulness of the support team makes up for it. Super fast in answering questions, they go above and beyond to solve your issues through WhatsApp messaging and video sharing. The best thing for someone like me who's not all that tech savvy. Recommended!

Hike And Fly

Dec 22, 2023  on Shopify

Great app! The customer service is incredibly reliable, personal and arranges to get the best possible results for your store. I also find the pricing of the plans to be fair and not as exorbitant as with other apps.

Nanotech Environmental

Dec 19, 2023  on Shopify

This app is great value for a small fee each month. It has all the location basics you need, without any nonsense. While it's a little more complicated to setup than a typical app, the developer is very responsive and even did a screenshare video session with me to assist. This is a big deal for anyone that may not be strong technically. 5 Stars!!

Say Hi Beauty

Jul 31, 2023  on Shopify

Absolutely recommended! We were looking for a practical app to place our locations in Dominican Republic, which is not so friendly market for Shopify, but this app this the trick! Installation and setup is pretty easy to manage and the support in Whatsapp from the developer was great as we wanted to tweak some items, worked beautifully and is worth the pay for sure!

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