28th July 2025:
Following the app developer’s response, here are additional comments from us that are legally justifiable:
A1: From 51 - 5 star ratings, 37 were given within minutes! So 37 of 51 - 5 star ratings were given within minutes. 5 of 51 5 star ratings were given within days! This says a lot. The developer of the shop has received suspicious five star reviews from stores that, according to Shopify’s own disclosures, used the app for only a few minutes, again, just a few minutes. In that brief time, they gave him five stars. He has no complaints about that. However, he inconsistently claims that our several day use of the app was too short. He speaks as it suits him.
A2: It is clear that the app operator still does not fully understand the legal situation. Our good intentions are obviously being misinterpreted. The owner apparently does not know that making false accusations is a criminal offense. Unfortunately, the developer’s statements are incorrect.
A3: It might be necessary to disclose all stores that were sold for five 5.000,00 Euro and 7 million impressions, so people can see what is being sold. We can publish them and showed them already to Shopify CEO Office. The delisting is risked. This is an outrageous situation. Shopify management has been contacted along with evidence. So we are doing everyone a favour.
A4: Have we already mentioned that, due to our legal threat, the operator canceled the subscription and the booking of the 7 million impressions, which cost nearly 5.000,00 Euro? Not without reason, because he would not be able to deliver the promised service.
Conclusion: The operator clings to his false claims, is merely trying to collect money, provides false information, and offers no service in return. We have already contacted the Data Protection Officer and a proper court in Poland to intervene, for example:
Urzad Ochrony Danych Osobowych
ul. Stawki 2,
PL 00-193 Warsaw
Phone: + 48 22 53 10 300
Email: [email protected]
Solution:
The solution would be a polite apology, the deletion of negative, even anonymous, fantasy fueled posts in the Instagram, X (Twitter) community, maybe privately as well, so that no one profits from false statements, and a factual offer to resolve the matter.
There will be no other solution, because the right to provide reviews is a fundamental right of our company. Our company, which was founded under this brand in May 2025 and operates several other shops, has already made sales in 2025 (on Amazon, eBay, Etsy, and through our own specialist retailers distribution channel). Our Shopify shop is brand new. We stand behind all our statements and regret that the operator has taken this route. Legally, he has no chance, neither in terms of the law nor financially. We will see who has something to lose and who does not.
Clarification:
If a seller promises a service (a binding commitment) and then fails to deliver, the customer has the right to claim compensation for damages. 200,00 Euro is a ridiculous amount compared to what the operator demanded. Therefore, the 200,00 Euro are hereby cancelled and will be increased accordingly. The operator does not seem to understand the difference between extortion and legitimate compensation. An amicable solution is still possible. We will wait for an answer, before we start a legal war, the operater will not even understand. Not only in Germany, but also in Poland. This is no joke. Selling false impressions, with low quality shops, so emotions, is illegal.
26th July 2025:
The app was installed and tested several times. Not over a long period, but at least it gave an impression. The app does not deliver the performance it promises.
1. The owner mocks this 1 star review on his social media. He speaks of amicable communication, although it took days to get a response before a review was even posted. Misunderstandings can happen, but one should communicate with the customer. "The customer is king"? Apparently not. Even if no names are mentioned, the customer is mocked on the X (Twitter) profile. He underestimates his customers with comments like: “I think they have nothing to lose.” Evidence of this has been collected.
2. We booked the 7 million impressions plan for just under €5,000. Therefore, we will now publish the pages that this app sells as “premium pages.”
3. Out of fairness and compassion, the board has not yet been contacted. However, the board will now be informed about this app. Professionalism is based on listening to business partners and customers, not mocking them online, which is a shame. That is rude and childish. One must never look down on customers. He doesn’t know us. That’s funny.
4. This is not extortion. It is a matter of the app failing to deliver. The developer seems to have no understanding of the law, as the service description gives rise to legal obligations. The legal aspects appear to be unknown to the owner, which is why he falsely labels the situation as extortion. That is defamation and a criminal offense. He has also spread this on social media. Evidence of this has also been collected. This is not how professionalism looks.
5. The previous review was deleted, which apparently gave the owner the satisfaction to celebrate on social media.
6. We wish the owners much success but will now have to initiate legal action. Let’s see what the public thinks when we make the “premium pages and shops” public, for which the developer charged just under 5.000,00 €. The shops are low quality and they are not "premium shops" or "premium websites". So far, we have not published anything except this review. Not even shared it with a single third party. However, the developer mocks his customers on his X (Twitter) profile, even if no names are mentioned. Deleting the 1 star review may have been a mistake.
7. Every customer has the right to leave a review. That is lawful. If the owner does not stop this childish behavior, we will legally publish all pages and recorded evidence.
8. Legal actions will fallow. All rights reserved.
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