accessiBe: Web Accessibility logo

Customer reviews: accessiBe: Web Accessibility

Develop by accessiBe

Reviews (21)

Overall rating
4.4

What Merchants Think

Overall, merchants have expressed mixed feedback about "accessiBe: Web Accessibility." While many praise its ease of installation, comprehensive features, and effectiveness in enhancing accessibility, others voice concerns over unexpected charges and limited support interactions. The app garners appreciation for its advanced functionality and positive impact on web accessibility compliance, yet some users have reported dissatisfaction with the customer service experience and potential pricing practices.

Key Strengths

  • Easy and quick installation process.
  • Highly customizable interface and features.
  • Effective in achieving ADA compliance and enhancing web accessibility.
  • AI-powered adjustments for specific disability needs.
  • User-friendly interface enhancing overall user experience.
  • Responsive customer support in many instances, resolving issues promptly.

Common Concerns

  • Potential for unexpected plan upgrades and associated charges.
  • Inconsistent customer support responses, with some reporting automated or inadequate replies.
  • Limited customization options clashing with brand aesthetics for some users.
  • Difficulties with certain accessibility functions, such as screen readers and keyboard navigation.
  • Confusion over pricing structures, particularly when altering URLs or plans.

Final Thoughts

"accessiBe: Web Accessibility" emerges as a powerful tool for website owners seeking to improve accessibility and ensure compliance with legal standards. While its robust features, ease of installation, and adaptability are widely appreciated, concerns about pricing practices and support response consistency indicate areas for potential improvement. Nevertheless, for many, the app remains a valuable and effective resource in promoting a more inclusive online presence.

Cosmic Illumination

Sep 05, 2024  on Shopify

I feel I need to warn other owner about this., I reached out for help because I was worried about getting scammed rarely i dive deep in terms but this timeno choice, its for legal purpose app, and i found that they reserve their right to upgrade your plan themselves, in their terms within 7 days, to their sole discretion!!! Talk about a one-way scam picking in your wallet (and not cheap eithe); that’s the worse type of scam, the legal type hiding terms in their conditions. I reached out, was greeted by a bot repeating the sam thing over and over again, and after a while someone replied but completely ignored (through 3 interactions) my main concern, pastingf something completely different. And probably a template or something I was really worried about how they could just charge me more whenever they wanted, but she just went on about other stuff. this is the really concerning part paste from terms directly "If you do not implement a Subscription Upgrade within seven (7) days of such notification an automatic Subscription Upgrade will be implemented so that your Subscription is appropriate to the Subscription Plan applicable to your Customer Website (at our sole discretion)." Basicallly, they can decide to upgrade my plan and charge me more without me agreeing to it. That's not okay at all!I don’t have unlimited money, what kind of company does this i ask you! Also, they claim to have people working 9-5, but when I messaged during those hours, I still only got robot responses. It's ridiculous. The worst part was that I couldn't even close the chat window. It kept popping back up every time that annoying bot sent me the same copy paste message; it will drive you crasy believe me.

TIVVI

Jun 19, 2024  on Shopify

I set it up on a test URL then changed my URL for launch and they're saying I have to buy an additional plan for $50 for the new URL and can't use the one I already paid $50 for.

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